What are the responsibilities and job description for the POS Hardware & Network Support Technician position at CBTS?
POS Hardware & Network Support Technician
Location: Burbank, CA
Employment Type: 6 months Contract – Potential to extend
Pay Rate: $50/hr
Job Summary
We are looking for a motivated and customer-focused POS Hardware & Network Support Technician to install, maintain, and troubleshoot Point-of-Sale (POS) systems and supporting network infrastructure. The ideal candidate will have hands-on experience with POS hardware, payment terminals, printers, monitors, and networking technologies. This role requires strong technical troubleshooting skills, excellent customer service, and the ability to work independently in fast-paced retail or customer-facing environments.
Key Responsibilities
- Install, configure, and maintain POS hardware and software.
- Troubleshoot and repair POS registers, payment terminals, printers, monitors, cash drawers, barcode scanners, and other peripherals.
- Support EMV chip and contactless payment devices.
- Diagnose and resolve hardware, software, and payment processing issues.
- Troubleshoot network connectivity issues involving TCP/IP, DNS, DHCP, VLANs, LAN, WAN, and Wi-Fi.
- Install, replace, and upgrade POS hardware and related equipment.
- Support Microsoft Dynamics 365 Commerce/Retail and/or Square POS environments.
- Perform preventive maintenance to ensure maximum system availability.
- Document incidents, troubleshooting steps, and resolutions using ticketing systems.
- Collaborate with vendors, business users, and internal IT teams to resolve technical issues.
- Provide remote and onsite technical support for retail locations.
- Participate in on-call rotations, after-hours maintenance, and emergency support as required.
- Ensure minimal downtime by responding quickly to critical POS and payment system issues.
- Follow PCI compliance and security best practices for payment systems.
Salary : $50