What are the responsibilities and job description for the IT Business Analyst(only W2, Onsite) position at CBTS?
Job Details
Job Description:
The key experience interests are:
IT Business Analyst -
- Requirement gathering (Certifications in CBAP would be a plus)
- Tracing requirements to test cases
- Leading meetings in a very organized manner
- Critical thinking / problem skills
- Customer relationship experience and vendor relationship experience.
IT Analyst
- Customer relationship building
- Managing service partners to application support SLAs
- Reporting to customers status of portfolio
- Number of apps
- Incident status
- Health of environment
- Roadmap collaboration
- Critical thinking / problem skills
Required Qualifications for Position
- Bachelor s Degree or equivalent work experience that provides knowledge and exposure to fundamental theories, principles, and concepts
- 3 - 4 years experience in application, services or application analysis, deployment and support
- Experience working closely with service providers and delegating operational activities to them, as directed by a director or manager
- Knowledge of IT infrastructure & software component relationships, trends and best practices, on premise and SaaS solutions
- Solid skills with computers, operating systems and software (MS Office Suite, MS Project and other IT applications) and ability to learn new technical concepts quickly
- Excellent analytical abilities, including process analysis and development, problem solving and root cause analysis
- Strong teaming skills, collaboration, negotiation, communication, organizational, people management and conflict resolution skills
- Willing to travel to NiSource business unit or Service Provider locations, as needed
- NiSource business operations knowledge
- 2 year s experience working with support vendors and a software support environment
- Knowledge of ITIL processes and metrics
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $65 - $70