Azure MDM and IDM Engineer

The IT Field Solutions & MDM Role is responsible for architecting and managing Enterprise Mobile Device Management (Intune) solutions supporting Apple iOS (iPad/iPhone) and Windows environments for the Sales Force. This role leads desktop engineering, hardware/software deployment, field onboarding, and cross-functional collaboration across IT, HR, Sales Training, and external partners. The position drives Zero Touch deployment, automation of device configurations, and continuous improvement of IT processes to reduce operational costs and enhance field productivity.

Key Responsibilitie

• sArchitect and manage the Enterprise MDM (Intune) platform for iOS and Field Windows Laptops, including Zero Touch, VPP, DEP, and Autopilot deployments, Apple Business Manage
• rLead day-to-day operations of the Sales Solutions, Desktop Engineering, and Mobile DENG department
• sDrive end-to-end IT onboarding for field new hires, including hardware provisioning, training, and technical check-in
• sManage Apple Business Manager, DEP administration, VPP licensing, and iOS upgrade testing for 70 application

sHP Hardware Managemen

• tServe as technical lead for HP Equipment operations including onboarding, equipment sourcing, repair, replacement, and warranty management for non-DaaS equipmen
• tMaintain hardware inventory, coordinate with vendors (CDW, Amazon, Gravity, Apple, Staples), and manage the master new hire equipment matrix by location, region, title, and business uni
• tLead hardware refresh projects for laptops and iPads, business unit expansions, and new technology deployment

sCollaboration & Vendor Managemen

• tServe as IT liaison to external vendors and partners (CDW, HP Depot, Apple Business Team, Biogen, Syneos) for problem resolution and system maintenanc
• eLead vendor federated configuration including Okta Org2Org federation, Veeva CRM architecture, and cross-company MDM integratio
• nCoordinate with HR, Sales Training, IT Service Desk, Marketing, and field teams across multiple business unit

sTraining, Documentation & Suppor

• tProvide on-site and off-site technical support for POA meetings, regional meetings, conventions (ASCO), and new hire onboarding session
• sDevelop and maintain 100 support documents, runbooks, KBAs, and training material
• sServe as L2/L3 escalation point for IT Service Desk tickets related to Sales Force IT, iPads, mobile devices, and application
• sSupport University learning platform (installation, iOS compatibility, SSO, database sync, and 4th Down coordination

)
Required Skills & Qualificatio

nsRequired Technical Skil

• lsMicrosoft Intune configuration, architecture, and MDM deployment experien
• ceApple ecosystem expertise: Apple Business Manager, DEP, VPP, Xcode, KeyChain, Terminal, and iOS manageme
• ntAzure Active Directory, GPO, Okta SSO/MFA, and Cloud App Securi
• tyWindows 11 desktop deployment, SCCM, Windows Autopilot, and image creation tools (MDT, WinPE, PX
• E)Scripting languages: PowerShell, VBS, Perl, Batch Scripti
• ngMicrosoft O365, OneDrive, Teams, and Zo
• omKnowledge of virtualization platforms (Cloud PC) and hardwa

re
Qualifications & Experie

• nce5 years of experience in IT field support, desktop engineering, or mobile device managem
• entProven ability to lead cross-functional IT projects and manage external vendor relationsh
• ipsStrong communication skills with the ability to convey technical concepts to non-technical stakehold
• ersExperience supporting pharmaceutical or life sciences sales force environments prefer
• redExperience with Veeva CRM, Okta federation (Org2Org), and partner IT integrations prefer
• redHands-on experience troubleshooting moderate-to-high complexity hardware and software iss
• uesAbility to multitask across multiple business units, projects, and stakeholder groups simultaneou

sly

Tools & Technology Profic

iencyMDM & Device Manag

• ementMicrosoft Intune (configuration, architecture, app deployment, compliance poli
• cies)SCCM (software packaging, GPO assignments, client health monito
• ring)Windows Autopilot

, MDTApple Ecos

• ystemApple Business Manager / Device Enrollment Program
• (DEP)Apple Volume Purchase Program (VPP), Xcode, KeyChain, Ter
• minaliOS / iPadOS, macOS, Apple Developer P

ortalIdentity & Sec

• urityAzure Active Directory, Group Policy Objects
• (GPO)Okta (SSO, MFA, Org2Org Federation, Okta Verify, Okta Mo
• bile)Microsoft Cloud App Sec

urityCollaboration & Product

• ivityMicrosoft O365, OneDrive, Microsoft Teams, Zoom

, BoxBusiness Applica

• tionsVeeva CRM (Biogen instance, Veeva Align, Veeva Net

work)Scripting &am

• p; OSPowerShell, VBS, Perl, Batch Scri
• ptingWindows 11, macOS, iOS, An
• droidVMware, Hyper-V, VirtualBox, BIOS

/UEFI

CBTS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and loca