Receptionist/Customer Care Specialist

For 100 years CBT has been one of the most innovative Industrial Distribution companies in Cincinnati and the tristate region. Our mission is to be recognized by our customers and our suppliers as their best business partner. Our success comes from recruiting, hiring, and training the best people in the industry. We invest in our people and our business.

The Receptionist is the first contact for our customers. This position is responsible for presenting a professional image of the organization and facilitating quick and accurate direction over the phone or in person. This position operates the telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments. This position greets people entering the establishment, determines the nature and purpose of their visit, and directs or escorts them to specific destinations.

The Customer Care Specialist is instrumental in assuring focused and productive communication with both new and existing clients and vendors. This position resolves complex inquiries from the clients and ensures customer satisfaction. Customer Care Specialists are responsible for various kinds of administrative functions essential to the sales process.

Requirements:

• High School Diploma or Equivalent is required.
• Three to five years of administrative or sales support experience is preferred.
• Use Microsoft Office: Word, Excel. Able to learn and use other software as needed.
• Conveys essential information clearly and concisely, both in writing and verbally. Use active listening skills while sharing information.
• Demonstrate ability to manage multiple projects and priorities yet be responsive to changes in those priorities.  Demonstrate effective analytical skills to manage routine situations.
• Possess good attention to detail and the ability to proofread documents for correct grammar, spelling and punctuation.

Additional Responsibilities:

• Fill in for other Customer Care Specialists as needed.
• Other duties as assigned or as become evident.

Working Environment:

• Work is performed within a general office environment. Work is sedentary in nature but may require occasional standing, walking, lifting (overhead, waist level), bending, frequent near vision use for reading and computer use. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. within the office environment.