Deposit Services Representative

GENERAL FUNCTION:

Provides assistance and quality customer service to retail employees and other bank employees. Completes day to day tasks as assigned.

MAJOR DUTIES AND RESPONSIBILITIES:

• Moderate level of skills and knowledge required to efficiently and accurately perform the duties in Deposit Services.
• Follows established procedures and management policies to provide good system control and backup files to safeguard financial information.
• Maintains sufficient records for good audit trail of all transactions handled by the department.
• Must meet reporting deadlines as directed.
• Performs job functions in a variety of functional areas, including but not limited to:              
  • Process all exceptions items in EIM daily- including proper handling of returns and chargebacks and correcting all application non-posted items. Balance EIM daily.
  • Process incoming FED returns
  • Balance deposit applications – DDA, SAV, COD, and SDB, review/correct all exception reports as they relate to these applications. Balance all assigned bank accounts. Review and correct all other reporting as assigned.
  • Balance/maintain ATM/POS transactions between Core system and 3rd Party processor reports, including the ATM offset account.
  • Record, transmit and balance Federal Backup Withholding daily. Complete and submit the annual tax Form 945.
  • Loads and verifies data into the core system as requested for all deposit accounts.
  • Loads and verifies data as requested into Access Manager for Treasury Management customers
  • Verify and ensure Stop Payments are loaded in the core accurately, reporting all exceptions to the branches
  • Verify and ensure Change of Address requests are loaded in the core accurately, reporting all exceptions to the branches. Submit change of address requests to be processed for letters to old and new addresses for compliance.
  • Process all death notifications and reclamations following department procedures
  • Process and report IOLTA account interest to the applicable law foundation
  • Process corrections to annual tax forms as requested
  • Maintain interest paid on savings bonds to ensure proper tax reporting
  • Monitor and properly handle suspect OFAC hits on incoming IAT files
  • Print CD interest checks and club checks for COD/SAV customers

ADDITIONAL RESPONSIBILITIES:

• Maintains accurate department records.
• Assists in research on an as needed basis.
• Knowledgeable of bank trancodes, account types, and class code and their usage for all applications.
• Knowledgeable of all bank products and services.
• Any other duties needed in the maintenance of the department or any other department as directed by management.
• Assists other departments as needed.
• All other tasks as assigned.

JOB QUALIFICATIONS:

• High school graduate or equivalent.
• Two to three years of operational experience, customer service experience or equivalent.
• Must be able to set priorities and demonstrate excellent organizational skills.
• Good communication skills, both verbal and written.
• Ability to interact well with all bank personnel.
• Ability to perform repetitive tasks and to operate well within time restraints.
• Demonstrated ability in working with computers.
• Must be able to follow specific instructions.
• Ability to perform repetitive tasks.
• Demonstrates proficiency and commitment to excellence in performance of duties.
• Knowledgeable of regulations governing transactions in relation to deposit accounts.
• Individual has demonstrated aptitude for banking and begins developing a general knowledge of bank operations.

STANDARDS OF PERFORMANCE:

• Provides courteous and professional service to all customers and co-workers.
• Reports to work in a timely manner.
• Completes work accurately and efficiently.
• Maintains positive work-environment with co-workers and customers.
• Requires ability to work well with others.
• Conducts customer relations in a manner that will enhance the overall marketing effort of the bank.
• Follows all company policies and procedures.
• Procedures are clearly defined and errors easily avoided by following those procedures.
• Progress toward proficiency developed through training and supervision.
• Maintains efficiency standards and goals set by the supervisor.