Commercial Soft Service Area Manager

Job Summary 

As a CBRE, Government & Defense Services Cleaning Manager, you will be responsible for the implementation of strategic direction for onsite cleaning operations. You will oversee cleaning operations, ensuring high standards of cleanliness and safety while managing staff and resources effectively.

Primary Job Functions 

• Provide formal supervision for employees. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Leads, manages, and inspires a diverse team to provide top-notch service.
• Drives self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.)
• Focus on strategic planning and implementation of best practice initiatives and innovation ensuring the location. remains at the forefront of cleaning and operational practices.
• Ensure advanced planning of all cleaning operations including periodic tasks with clear schedules and sign off on all duties and tasks complete.
• Focus on training and development of the team to establish good working practices!
• Provide professional support to the business in service-related matters and to clients in all contractual matters!
• Take full ownership and management to the conclusion of all cleaning feedback or complaints.
• Approve payroll and maintain labor levels to provide cost savings to the department.
• Carry out daily site audits to ensure high standards of cleanliness and a safe environment are met.
• Confirm quality performance measures (KPIs/SLAs) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all.
• Lead by example and model behaviors that are consistent with CBRE, GDS values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes

Education, Experience and Certification 

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Microsoft Certification preferred. 

Knowledge, Skills, and Abilities  

• Fulfill the physical requirements associated with this role. This includes stooping, standing, walking, and climbing stairs. Must be able to lift/carry heavy loads of 50 lbs. or more. 
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. 
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. 
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. 
• Knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. 
• Extensive organizational skills with a strong inquisitive mindset.

Disclaimer 

CBRE Government and Defense is thrilled at the opportunity for you to apply to one of our roles. The base salary range for this position is $80,000 to $98,000. This position may also be eligible for a wide range of competitive benefits that can include but not limited to: medical, well-being, financial planning and short-term incentives benefits.

This description is not intended to be an “all inclusive” list of the accountabilities of the job described. Rather, it describes the general nature of the job. In addition, some aspects of this job may change over time, according to business needs, and these changes may not be recorded immediately. The requirements stated represent the minimum levels of knowledge, skills and/or abilities to qualify and satisfactorily perform this job. 

THIS DOCUMENT SHOULD NOT BE CONSTRUED AS CREATING A CONTRACT OF EMPLOYMENT BETWEEN J&J WORLDWIDE SERVICES AND ANY OF ITS EMPLOYEES OR OTHERWISE ALTERING AN EMPLOYEE’S AT WILL EMPLOYMENT RELATIONSHIP WITH J&J WORLDWIDE SERVICES. 

Salary : $80,000 - $98,000