What are the responsibilities and job description for the Sr Workplace Experience Manager - NYC position at CBRE and Careers?
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- Unbeatable Perks: Enjoy generous Paid Time Off, Paid Holidays, and 12 weeks of Paid Parental Leave.
- Comprehensive Benefits: Access top-notch Medical, Vision, and Dental insurance, along with Life Insurance, FSA & HSA options, and 401K matching contributions.
- Inspiring Work Environment: Experience an innovative work environment that focuses on the culture of growth, collaboration and communication.
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We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
About the Role:
As a CBRE Senior Workplace Experience Manager, you will supervise employees and third parties that support several experience services. Examples of services include Concierge, Reception, Meeting & Event Management, Facilities Management and administrative office duties.
This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You’ll Do:
- Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
- Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Lead team impact on quality, efficiency, and effectiveness of the job discipline and department.
- Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
- Ensure support provided by the team is efficient and consistent. Oversee and execute process improvement efforts on a regular basis. Develop strategic solutions.
- Execute technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
- Provide exemplary meeting and events leadership across a spectrum of size, complexity including VIPs and high profile activities.
- Maintain vendor partnerships with the intention of cost-saving efforts. Approve negotiations for contract services. Manage budgets, cost reductions, and achieve cost savings.
- Oversee Work Order management and delivery by leveraging the assigned CMMS, leveraging available resources to ensure consistent service delivery and quality to meets or exceed key performance indicators (KPIs).
- Deliver the Service Business Continuity plan every six months and conduct required testing.
- Apply a broad knowledge of the business, own discipline, and how own discipline integrates with others to achieve team and departmental objectives.
- Lead by example and model behaviors that are consistent with CBRE RISE values. Influence others to adopt a different point of view while being guided by policies and departmental plans.
- Identify and solve technical and operational problems of complexity.
- Understand and recognize the broader impact across the department.
- Improve and change existing methods, processes, and standards within job discipline.
What You’ll Need:
- HS Diploma or GED required.
- Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
- Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
- Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
- Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
- In-depth knowledge of Microsoft Office and other productive products. Examples include Word, Excel, Outlook, Slack, AirTable, SmartSheets etc.
- Extensive organizational skills and an advanced inquisitive mindset.
BONUS ELIGIBLE: CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Sr Workplace Experience Manager position is $145k annually and the maximum salary for the Manager position is $170k annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at 1 866 225 3099 (U.S.) and 1 866 388 4346 (Canada).
Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.
The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.
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Salary : $145,000 - $170,000