What are the responsibilities and job description for the IT Service Management Lead position at CBIZ?
Job Description
Essential Functions And Primary Duties
Minimum Qualifications
CBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.
CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.
Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.
Essential Functions And Primary Duties
- Utilizing our business process, plans, evaluates and manages the execution of assigned projects
- Develops and maintains software, operating systems and hardware technology
- Administers, maintains, develops and implements policies, procedures and best practices
- Has expert knowledge of commonly used concepts, practices and procedures within job scope
- Identify and review opportunities and implement recommendations for improvement to mitigate risk and optimize technology
- Prepare formal project plans maintaining an awareness and an updated status of projects that fall within span of responsibility
- Provide leadership and mentoring opportunities to staff
- 5 years of experience in IT Service Management or IT Operations leadership roles
- College degree or equivalent required
- ITIL® 4 Foundation Certification (advanced ITIL certifications preferred)
- Demonstrated success in implementing, governing, and improving ITSM processes in mid-to-large organizations
- Strong analytical and root cause analysis skills, with the ability to translate findings into actionable improvements
- Proven ability to develop and communicate metrics, dashboards, and executive-level reporting
- Excellent facilitation, training, and stakeholder engagement skills
- Strong leadership, collaboration, and time management abilities
Minimum Qualifications
- College Degree or equivalent
- 6 years related experience
- Expert technical knowledge
- Knowledge of industry regulations
- Ability to lead and coordinate the team activities of others
- Ability to formulate, document and recommend new policies and procedures
- Able to work in and lead a team
- Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
- Ability to travel as required by business and on-call availability
CBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.
CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.
Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.