Change and Adoption Lead | Artificial Intelligence

Job Description

#LI-CF2 #LI-Remote

Responsibilities

If you are looking for more than another AI title, this opportunity provides direct access to executive priorities, meaningful client impact, and the chance to help establish CBIZ as a market leader in the future of AI-driven professional services.

The Change and Adoption Lead is responsible for driving organizational readiness, user adoption, and sustainable change. This role develops and executes change strategies, stakeholder engagement plans, communications, and adoption activities that help teams and clients successfully embrace new AI-enabled processes, tools, and ways of working.

Essential Functions and Primary Duties

• Develop and lead change management and adoption strategies for AI engagements, including stakeholder engagement, communication, and training support.
• Partner with business leaders, project teams, and peer functions to assess readiness and address barriers to adoption.
• Coordinate cross-functional activities to support smooth transitions from design through implementation and sustainment.
• Recommend and document policies, procedures, and change practices that improve organizational effectiveness.
• Support project planning and execution using Traditional and Agile SDLC methodologies and collaboration tools such as VSTS and Jira.
• Monitor adoption outcomes, identify improvement opportunities, and recommend corrective actions where needed.
• Communicate effectively with stakeholders at all organizational levels to build understanding, commitment, and alignment.

Preferred Qualifications

• Experience leading organizational change, communications, training, or adoption initiatives for digital or AI transformations.
• Knowledge of change management frameworks, user readiness assessment, and stakeholder engagement strategies.
• Experience developing executive communications, training materials, and adoption metrics.
• Familiarity with responsible AI considerations and the people impact of emerging technology adoption.
• Relevant certifications in project management, change management, or organizational development preferred.
• Experience supporting change efforts in regulated or healthcare-related environments preferred.

Qualifications

Minimum Qualifications

• Bachelor's degree or equivalent experience required
• At least 6 years of related experience required
• Minimum 3 years of supervisory experience required
• A degree in Information Technology, Computer Systems Analysis, or Management Information Systems is preferred
• PMP preferred
• Demonstrated knowledge of healthcare industry regulations, policies, and procedures
• Demonstrated knowledge and experience working with business stakeholders and leaders, IT project planning, delivery, and execution using Traditional and Agile SDLC methodologies
• Experience with VSTS, Jira, and/or other team/project collaboration tools
• Ability to work in and lead a team, while communicating and coordinating with peer teams
• Ability to formulate, document and recommend new policies and procedures
• Demonstrated ability to communicate verbally and in writing throughout all levels of an organization, both internally and externally
• Ability to travel as required by business and on-call availability
• Ability to lift up to 50lbs

About Us

CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.

CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.

Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.