What are the responsibilities and job description for the Campus Technician | Network Solutions position at CBIZ?
Job Description
About The Role
The Campus Technician provides on-site technical support to client home office associates. This role is responsible for troubleshooting, repairing, installing, and maintaining desktop and related IT equipment while delivering excellent customer service and meeting established service level agreements (SLAs).
Essential Functions And Primary Duties
Minimum Qualifications
CBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.
CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.
Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.
About The Role
The Campus Technician provides on-site technical support to client home office associates. This role is responsible for troubleshooting, repairing, installing, and maintaining desktop and related IT equipment while delivering excellent customer service and meeting established service level agreements (SLAs).
Essential Functions And Primary Duties
- Troubleshoot, repair, and/or replace desktop hardware and related equipment in an efficient and timely manner to minimize associate downtime and meet or exceed CBIZ Service Level Agreements.
- Track, manage, and maintain inventory of assigned equipment.
- Open, update, and close ServiceNow Tasks accurately and in accordance with established procedures.
- Perform desktop hardware upgrades, installations, moves, and removals.
- Provide timely technical support to client associates in a professional and customer-focused manner.
- Coordinate and perform all pre-work and post-work activities for MACs (Moves, Adds, Changes) and assigned projects.
- Order and maintain equipment and consumable supplies at assigned campus stock locations.
- Drive a company vehicle between client office locations within the assigned service region.
- Provide excellent customer service.
- Communicate effectively, both verbally and in writing.
- Perform other related duties as assigned.
- Serve as part of an on‑call support group, responding to pages when assistance is required.
- Evening and weekend work may be required, sometimes with less than three days’ notice.
- Subject to emergency call-in as business needs require.
- Physical Requirements
- Performs bending, squatting, crawling climbing, twisting, kneeling, and reaching both to ground level and overhead.
- Lift and move equipment weighing up to 100 pounds, with or without reasonable assistance or accommodation.
- Use hands to hold, grasp, and manipulate objects.
- Stand, walk, or sit for extended periods.
- Able to use all related computer hardware and software.
- Use computers, monitors, and related hardware for extended periods to read and review information.
- Safely use job-related tools and a step ladder.
- Maintain a valid driver’s license in the employee’s state of residence and be legally eligible to operate a company vehicle.
- Experience installing and troubleshooting desktop hardware, including but not limited to laptops, desktops, thin clients, VoIP or SIP phones, docking stations, monitors, printers, and video conferencing equipment.
- Experience with basic project coordination, including scheduling, asset tracking, resource management, and documentation.
- Working knowledge of Microsoft Windows and Microsoft Office applications.
- Ability to adapt quickly and learn new technologies and processes in a changing work environment.
- Reliable attendance and punctuality.
Minimum Qualifications
- Associates degree from an accredited college or technical school
- Able to use all related computer hardware and software
- Able to use job-related handheld tools
- Able to lift and/or move up to 100 pounds of equipment
- Must have good communication skills.
CBIZ Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 22 major markets coast to coast.
CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.
Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.