What are the responsibilities and job description for the Customer Service Representative position at CBI Off Road Fab. LLC?
Customer Service Specialist – CBI Offroad & Prinsu
Location: Idaho Falls, ID
Job Type: Full-Time, In-Person
Brands: CBI Offroad Fab & Prinsu Roof Racks
About the Position
CBI Offroad and Prinsu are looking for an experienced, dependable Customer Service Specialist to join our team in Idaho Falls.
We are looking for more than someone who can simply answer a phone or respond to an email. We need someone who already understands what excellent customer service looks like, communicates professionally, takes ownership of customer issues, and can confidently guide customers through questions, problems, and purchasing decisions.
Our customers are passionate about their vehicles and the products they purchase. The right person will be comfortable communicating with customers through phone, email, and online chat, while providing accurate information and creating a positive experience with our brands.
Experience in the automotive, off-road, overland, powersports, outdoor, or related industries is strongly preferred. Familiarity with CBI Offroad and Prinsu products is a major plus.
What You'll Be Doing
- Handle incoming customer phone calls, emails, and online chat conversations.
- Answer product, fitment, order, shipping, installation, and general customer questions.
- Help customers identify the right products for their vehicle and intended use.
- Guide customers through the purchasing process and help turn product inquiries into orders.
- Research customer questions and provide accurate, complete answers rather than simply passing problems to someone else.
- Assist with order issues, shipping questions, returns, warranty inquiries, and other customer concerns.
- Communicate difficult information professionally when customer expectations do not align with company policies or product specifications.
- Document customer interactions and maintain accurate information within our systems.
- Work with sales, shipping, production, engineering, and other departments when additional information is needed.
- Learn and maintain strong knowledge of CBI Offroad and Prinsu products, vehicle applications, policies, and procedures.
- Follow up on open customer issues and make sure commitments are completed.
- Represent CBI Offroad and Prinsu professionally in every customer interaction.
Who We're Looking For
We are specifically looking for someone with previous customer service experience who already knows how to work with customers.
The ideal candidate:
- Has proven professional customer service experience.
- Is confident and personable on the phone.
- Writes clear, professional emails and chat responses.
- Can handle a high volume of customer communication while staying organized.
- Is comfortable working with both easy and difficult customer situations.
- Knows how to listen, ask the right questions, and identify what a customer actually needs.
- Takes ownership of problems and follows them through to completion.
- Doesn't need constant reminders to follow up or complete assigned tasks.
- Can learn technical product information and explain it in a way customers understand.
- Is comfortable using computers and working within multiple software systems.
- Works well as part of a team but can operate independently.
- Is dependable, punctual, accountable, and consistent.
Preferred Experience
Candidates with experience in any of the following will receive additional consideration:
- Automotive or truck accessories
- Off-road or overland products
- Suspension, wheels, tires, armor, roof racks, or vehicle accessories
- Automotive parts sales
- Powersports
- Outdoor recreation products
- E-commerce customer service
- Technical product support
- CBI Offroad or Prinsu products
Being an off-road or automotive enthusiast isn't required, but you should be comfortable learning vehicle applications and technical products quickly.
What Success Looks Like
A successful person in this position doesn't just clear emails from an inbox.
They make customers feel like they reached someone who knows what they're talking about and is willing to help.
You should be able to take a customer from:
"I'm not sure what I need."
to:
"That's exactly what I was looking for."
And when something goes wrong, you should be comfortable taking ownership of the situation, finding the answer, communicating clearly, and following through until the issue is resolved.
About CBI Offroad & Prinsu
CBI Offroad and Prinsu design and manufacture premium products for trucks, SUVs, and off-road vehicles. Our products are used by customers across the country to build vehicles for everything from everyday driving and weekend camping to serious off-road travel.
We are passionate about building great products, continually improving our company, and taking care of the customers who choose our brands.
We're looking for someone who wants to bring that same level of commitment to our customer experience.
Apply
If you have strong customer service experience, communicate well, take ownership of your work, and are interested in the automotive/off-road industry, we'd like to hear from you.
Please submit your resume along with a brief explanation of your customer service experience and why you believe you would be a good fit for CBI Offroad and Prinsu.
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $16 - $22