What are the responsibilities and job description for the Customer Care Representative position at CBH Homes?
Are you a people-focused problem solver who thrives in a fast-paced environment, takes ownership, and loves turning challenges into solutions?
At CBH Homes, we're looking for a motivated, organized, and confident communicator to join our Customer Care team!
In this role, you'll be a key part of the homeowner experience after closing, helping homeowners navigate warranty requests, coordinating repairs, and working alongside our trade partners to keep things moving.
We're looking for someone who doesn't just respond to problems but takes initiative, follows through, and makes things happen!
This isn't your typical customer service role. It's an opportunity to build relationships, solve real problems, and grow with a high-performing team at a company that's proudly Built Different.
Key Responsibilities:
- Communicate with homeowners and trade partners by phone and email
- Coordinate repair scheduling and follow up on service requests
- Help troubleshoot common homeowner concerns and identify solutions quickly
- Partner with multiple departments to ensure issues are resolved efficiently
- Deliver a positive, professional, and helpful experience in every interaction
- Manage multiple priorities while staying organized and detail-oriented
This is a full-time position based out of CBH Homes’ headquarters in Meridian, Idaho, available now. We offer competitive benefits and have one of the best holiday parties in town!
WE'RE ON THE MOVE!!
Big things are happening—our brand-new headquarters is under construction in Caldwell, Idaho! This role will make the move to our new home in 2027. Come grow with us as we build what’s next.
- Positive attitude and strong communication skills
- Exceptional organization and multitasking abilities
- Problem-solving mindset and ability to stay calm under pressure
- Ability to work in a fast-moving, team-oriented environment
- Homebuilding or construction experience is a plus, but not required
- 100% Employer - paid quality Health Care Plan that includes Medical, Dental, Vision
- Competitive Wages
- Quarterly bonus program
- Retirement Plans employer match
- Paid Time Off
- Annual Growth Reviews