What are the responsibilities and job description for the Customer Service Specialist position at cba?
Customer Service Specialist – Discharges Full-Time Permanent Opportunity Build your career in Commercial Lending operations at CommBank Hybrid working – 1 day in office per week (20% pcm), 4 days WFH after training Location: we are keen to speak to applicants based in Perth or Melbourne Do work that matters CommBank’s Business Banking Operations (BBO) function is looking for two Customer Service Specialists to join our Commercial Discharges team. BBO more broadly is responsible for the fulfilment, settlement and servicing of Commercial Lending products Including Business Lending, Merchant Facilities, Bank Guarantees, CommBiz and Audit Certificates for CBA. We support our Business Banking colleagues and all other segments in delivering exceptional service to a wide range of customers including small businesses, franchises and large-scale corporate customers. We have around 350 passionate colleagues based across Australia and we work closely together to ensure the same exceptional and consistent level of service is provided to all of our customers. If you're passionate about delivering exceptional service and thrive in a fast-paced environment, we’d love to hear from you. See yourself in our team We have an exciting opportunity for two Customer Service Specialists to join our Commercial Discharges team. We are a fast-paced, deadline-driven team that manages a high volume of discharge requests daily on behalf of our business customers. You will be responsible for processing a high volume of discharge requests, meeting our operational objectives and deadlines, whilst maintaining strong customer obsession. Other responsibilities include: Providing superior levels of internal customer service by responding to and managing stakeholder enquiries, complaints and issues Identifying opportunities to improve the processes within your team or work area Undertaking investigations in respect to customer requests and/or as a result of transactional or exception-based issues Contributing to and/or completing reconciliations Completing general administrative duties as required Practising prudent risk management by identifying and responding to business risks We're interested in hearing from people who: To be successful in this role, the ideal candidate should have the below experience as well as an interest in building their career within Commercial Lending operations. Demonstrated knowledge and experience of the home lending or commercial lending process (desirable) Strong customer service experience with the ability to build effective relationships with relevant stakeholders An adaptable and quick learner who is able to keep up with the varying complexities of our processes and procedures High attention to detail and accuracy Strong work ethic with a team-orientated outlook A positive, CAN do mindset From here, the opportunities are endless At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 28/06/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.