GENERAL FUNCTION:

Responsible for planning, organizing and supervising the activities of the ACH/Treasury Management Support Services Department to ensure efficient and quality support to all areas of the bank. Position will provide support, training and guidance to staff. Position requires a good working knowledge of the bank's internal policies and procedures.

MAJOR DUTIES AND RESPONSIBILITIES:

• Ensure that task checklists include all tasks required for proper controls and provide sufficient audit trails for work assigned.
• Develop an expert understanding of the bank's ACH processing system and ancillary systems/modules used by the department.
• Lead the day to day operations in the area to include ACH Origination, ACH receipt, ACH exceptions, ACH Risk and Treasury Management customer set up to maintain services offered with the customer relationship.
• Monitor and coordinate department workflow. Analyze and review workflow for process improvements.
• Responsible for working with internal/external audit, vendors, and regulators in providing information required for exams, audits and risk assessments.
• Oversee resolution of audit, risk or exam findings that relate to the department.
• Works closely with the Fraud area on any potential fraudulent activity.

ADDITIONAL RESPONSIBILITIES:

• Ensure quality customer service to retail employees and other bank employees.
• Recommends the selection of new employees, salary increases, promotion and departmental transfers. Responsible for conducting effective annual performance evaluations while providing general direction to those reporting to this position.
• Responsible for the accurate reporting of time worked and recording paid leave for all personnel within authority. Also responsible for scheduling and tracking time and attendance for all departmental personnel.
• Address compliance of policy and accounting issues with employees and managers.
• Organizes, directs, and motivates staff to accomplish the goals and objectives set forth by the Support Director and all other duties as assigned.

• Maintain accurate departmental records.
• Provides updated information to the Support Director concerning departmental matters and any problems that may arise with the department.

• Assist other departments as needed.
• Regularly exercises independent judgement and recommends changes in office practice or procedures.

JOB QUALIFICATIONS:

• High school graduate or equivalent.
• Minimum of five years of operational experience or other related banking experience.
• One to two years' supervisory experience or equivalent
• Must be willing to acquire or maintain AAP/APRP or equivalent certification
• Demonstrates proficiency and commitment to excellence in performance of duties including a strong understanding of NACHA rules and guidelines.
• Ability to perform complex tasks.
• Excellent organizational skills and communication skills, both verbal and written.
• Effective communication and customer service skills are required.
• Ability to prioritize is a necessity.
• Demonstrated ability to interact with customers and employees and listen effectively.
• Ability to work on multiple assignments concurrently.
• Must be able to work under pressure with deadlines.
• Motivator, problem solver and good listener.
• Multi-tasking individual who coordinates workflow in a fast paced production environment.

STANDARDS OF PERFORMANCE:

• Perform all areas of responsibilities so they are completed in a timely, accurate, and thorough manner.
• Acceptable attendance and reporting to work in a timely manner.
• Maintain positive work-environment with co-workers, vendors, and customers. Requires ability to work well with others.
• Must be alert in all job functions.
• Conduct customer relations in a manner that will enhance the overall marketing effort of the bank.
• Must be courteous and respectful of all customers and employees. We will treat co-workers, peers, and vendors with the same degree of respect and consideration we give our customers and expect for ourselves.
• All employees are expected to conduct themselves in a professional matter, which is conducive to the effective operation of the Bank.
• Must follow all company policies and procedures and have the ability to implement said policies and procedures throughout departmental personnel.
• Ability to maintain matters of a highly confidential nature.
• Honesty must be an essential ingredient in all matters.
• Attempt to return all phone calls the same day as they are received.

RISK FACTORS

• Risk involved is both to the bank and to the customer in the mishandling of information that could result in loss of funds.
• Monetary loss due to missed deadlines and incorrect processing of accounts.
• Losses resulting from legal and compliance issues.