Patient Services Representative - Gastroenterology

Job Title: Patient Services Representative

Purpose: To support providers and assist patients with the administrative and clerical needs of the practice.

Reports to: Practice Manager or designee (Office Coordinator or Team Leader)

CMA Pledge to Service Excellence

All CMA employees are required to display the following cornerstones in representing themselves as an employee of Cayuga Medical Associates:

Patient-Centered Excellence: We will provide exceptional and compassionate care, one patient at a time.

Teamwork: We will work together as a cohesive team.

Safety: We will maintain a respectful and peaceful atmosphere.

Professionalism: We will act in a professional and positive manner.

Essential Job Functions

Based on division of duties and workflow in each location, duties may include some or all of the following:

Check in patients upon arrival

Verify/update patient demographics

Scan insurance cards

Obtain signatures on required forms (HIPPA, etc.)

Update status in Epic (arrived, waiting, etc)

Collect outstanding balances and copays

Assist with additional scheduling such as labs, x-rays, procedures or testing, send orders

Take messages or triage phone calls

Schedule patient appointments

Initiate paperwork for insurance referrals and preauthorizations

Mail new patient questionnaire

Print schedules for the next day

Place provider meetings in Outlook

Appointment confirmation calls

Check out patient and print AVS

Responsible for daily cashout

Answer telephone and triage as appropriate

Make appointments over phone with appropriate provider

Place new and returning patients in provider schedule according to office protocols/provider template

Make follow-up appointments

Open/organize templates for providers

Assist with physician meeting scheduling (in some practices)

Call for insurance referrals and preauthorizations

Send emails to patients in regard to patient portal

Records releases

Fax tank and scan records

Knowledge, Skills and Abilities:

Excellent customer service skills

Ability to think through potential solutions to issues and problem solve

Good time management and prioritization skills

Good computer skills-Epic and Microsoft Office are utilized

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required for successful performance of this role. You may be asked to work in another department on occasion if staff shortages occur and if your home practice has the ability to float from one department to cover another. Other duties and responsibilities may be assigned as necessary.

Education and Training:

High school diploma or equivalent

Previous medical office experience preferred

College level training/education in a healthcare support field preferred

Previous EMR use/training helpful

Physical Requirements:

Sitting - 90%

Standing - 10%

Reaching - 50%

Bending - 20%

Lifting - must be able to lift 25 lbs.

Working Environment:

Pleasant conditions; comfortable indoor climate with suitable equipment and tools to carry out the responsibilities of the job

Persons in this job may be exposed to communicable disease through patient care and interaction