What are the responsibilities and job description for the Call Center Representative position at Cayuga Health System?
Call Center Team Member - Full Time - Flex
Company Overview:
Cayuga Health is the region's leading healthcare system, and most trusted driver of integrated health services, together with valued partners. We empower our people and employ our capabilities to equitably improve the well-being of the communities we serve. At Cayuga Health System, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies, and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
Nestled in the beautiful Finger Lakes region, Cayuga Health provides an outstanding place to work in a vibrant community. Come discover all that Ithaca, New York and Cayuga Health has to offer!
Job Summary: The Call Center Team Member is the first point of patient contact to the Cayuga Health System. Call Center Team Members must have excellent customer service skills and exceptional phone etiquette. This is a non-clinical position so no medical experience is necessary or required. On the job training will take place during the first month of starting the position.
This position requires onsite training for 2 weeks in Ithaca NY!
Job Responsibilities include:
- Maintain professionalism while answering calls and answering questions from the community regarding primary care needs and COVID testing.
- Comfort talking with patients on the phone and navigating registration website/EMR simultaneously.
- Ability to provide patient results and messages from providers, proper transfer to clinical team as necessary.
- Ability properly escalate calls to management team as necessary.
- Outbound calling to patients/offices to provide continuity of care.
- Ability to think critically.
- Ability to type quickly and accurately.
- Ability to navigate multiple screens and computer systems.
- Other tasks and duties as assigned.
Requirements:
Education - High School Diploma or GED.
Experience - Comfortable multi-tasking. Medent or Epic Experience preferred.
Customer service experience preferred. Call center experience preferred.
Licensure - none required.
Physical Requirements - must be able to remain in a stationary position 50% or more of the time. Must be able to exchange accurate information. May occasionally need to move light objects up to 20 pounds.
- = Essential functions
At this time Cayuga Health System will not sponsor a new applicant for employment authorization for this position.
If you are interested in applying for this position and you require an accommodation, please contact Cayuga Health System at hr@cayugamed.org
Cayuga Health System Commitment to Diversity, Equity & Inclusion
Cayuga Health System commits to treating all people with dignity so that everyone who comes to us is safe, cared for, and respected. We will support the growth of our employees and the health of our community by embracing the rich diversity of social and cultural identities, needs, and life circumstances of all people. We strive to recognize and overcome personal biases and systemic policies that marginalize others and contribute to disparities in healthcare access, equitable care, and good health outcomes.
Cayuga Health is dedicated to our vision for diversity, equity, and inclusion. As we strive towards our vision, we welcome the opportunity to work alongside a diverse range of employees.