Demo

Family Support Worker

Cayuga Centers
Albany, NY Full Time
POSTED ON 12/16/2025
AVAILABLE BEFORE 1/16/2026
Cayuga Centers is hiring immediately for Family Support Worker

Location: Albany, NY

  • This is a temporary to possibly permanent position*
Pay: $60,500 - $75,000/annually (Based on education/licensure/experience)

Share our commitment to helping children, youth and families build strong/life-changing relationships and avoid hospitalization or placement. Bring your experience, compassion, and energy to the team and make a difference in the lives of children, youth and families!
About Cayuga Centers
Cayuga Centers is an accredited non-profit, human services agency dedicated to family support and preservation, trauma-informed care, and serving vulnerable populations with the most unique needs. Founded in 1852 in Auburn, NY, we have a long history of delivering high-quality and innovative services to individuals, children, youth and families. We have 22 offices across 8 states and serve over 17,000 individuals and families annually. Join us!

At Cayuga Centers, we embrace diversity, equity, inclusion, and belonging. We do this by taking a firm stance against hatred, inequality, bias, and injustice. We do this by providing our staff with the training, coaching, and resources necessary to grow and serve with cultural humility, acceptance, and understanding. We are responsive to the diverse needs of those we serve and staff, and are committed to ensuring that everyone feels respected, valued, and a sense of belonging.

Cayuga Centers is an equal opportunity employer and does not discriminate against any employee, prospective employee, or applicant based on race, color, creed, hair style/texture, religion, national origin, citizenship status, sex, sexual orientation, age, disability, military or veteran status, genetic information, or any other classification protected by applicable federal, state, and/or local laws.

About the Program and Family Support Worker Position:
The Family Support Program (FSP) serves families that have a child/children at risk of foster care placement, or who are in need of intensive therapeutic services. The Family Support Program partners with families in their homes for 4-6 months and provides clinical case management and therapy 1-2 times a week.

This program makes a difference by reducing the risk of removal and reducing reports received by child protective services. The Family Support Worker’s role is to work with families and individuals within the family to identify parental and youth strengths. They also support the family’s efforts to create a stronger family goal to advance a stable and nurturing family environment.
How you get to use your skills as a Family Support Worker…
  • Carry a full caseload of 10 families as assigned
  • Provide home-based, trauma-focused case management support and/or crisis interventions to individuals and families both as primary and back-up support
  • Actively participate as part of a team of service providers and others with a focus on well-coordinated services for family members
  • Assist individuals and families by actively referring them to appropriate long-term services and support
  • Assist the families with any and all tasks needed to stabilize them with the intention of modeling and teaching basic life skills to empower individuals and families to become self-sufficient
  • Assist with supervised visitation for families on assigned caseload
  • Compile and maintain all necessary records, forms and reports
Required Experience for a Family Support Worker:
  • Master’s degree in social work, counseling, education or other human services profession required
  • Knowledge of family systems theory and home-based interventions required
  • Experience in both home-based and out-of-home family and children’s services preferred
  • Excellent writing and communication skills
  • Ability and willingness to work with families in an “in-home” context
  • Ability to internalize and work within the general “Home Builders” philosophy and program model
  • Ability to engage families who may not want the service or who are mandated
  • NYS Driver’s License required
  • Vehicle required: Must be safe and dependable
  • Willingness to drive to and from appointments with your own vehicle.
  • Willingness to transport clients in personal vehicle on an as needed basis
Physical Requirements for a Family Support Worker:
  • Computer work requires sitting at a desk for long periods of time
  • Time on your feet for up to several hours a day
  • Lifting up to 50 pounds
  • Time driving and/or taking public transportation to conduct client and family visits
Schedule for a Family Support Worker:
  • Regular hours vary, and must be able to flex schedule to meet program needs.
  • On-call rotation required
Why Cayuga Centers?
  • Certified Great Place to Work ®
  • Silver Recipient 2024 Cigna Healthy Workforce Designation
  • Council on Accreditation (COA) Accredited
  • Implement best practices and evidence-based interventions
  • Committed to employee professional development and advancement
  • We embrace change, innovation and opportunities
  • Our diverse workforce acts and leads with human sensitivity and respect
  • Large and growing national footprint
Benefits for a Family Support Worker:
  • Pay is determined by education, professional license, and years of applicable experience
  • 120 hours Vacation
  • 10 Holidays, 3 Personal Days, Medical Appointment Time
  • Medical, dental, and vision insurance
  • Pet and Legal insurance
  • Employee Assistance Program
  • Supplemental life insurance, critical illness, enhanced short-term disability benefits
  • 401(k) match up to 6%
  • Corporate Discounts Program
  • Sick Leave Pool
  • Identity Protection

Salary : $60,500 - $75,000

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