What are the responsibilities and job description for the Desktop Support Technician position at Cayman Chemical?
Headquartered in Ann Arbor, Michigan, Cayman Chemical Company supplies scientists worldwide with the resources necessary for advancing human and animal health. We offer a vast product catalog that is constantly growing to meet the needs of our clients. Additionally, we provide service programs that include comprehensive solutions to drive clients’ projects to completion.
Our mission is to make research possible. That starts by employing a talented and highly qualified group of experts that develop the tools to support research scientists.
Currently, we are looking to add a Desktop Support Technician to the team:
Responsibilities and Duties:
- Responsible for helpdesk support, resolving tickets for on-site and remote users.
- Oversee all end-user support for desktop computers, printers, phone system, software, and hardware with some server maintenance/administration.
- Configure and maintain various lab instrument control suites and instrument hardware.
- Perform software installation and maintenance process scripting via Windows Batch Scripts, PowerShell, etc.
- Responsible for audio/visual equipment setup, operation, and maintenance at all local Cayman buildings, as well as any offsite presentations, as needed.
- Perform basic network maintenance activities including installing network drops, cable labeling, switch port activation, decommissioning/disposal of hardware, etc.
- Develop and maintain records of software licensing, backup procedures, IT assets, users in active directory, exchange, and phone system, and documented standards, procedures, protocols, and configurations of desktop systems.
Requirements:
- Education: High school diploma; bachelor’s degree in computer information systems or related field preferred.
- Experience: 3-5 years in an IT support role.
- Computer Skills:
- Microsoft desktop and server technology, Office 365
- Basic networking knowledge: HTTP/HTTPS, VPN, TCP/IP, DNS, DHCP, VLAN, wireless LAN
- Basic scripting skills with an emphasis on Windows PowerShell
- Understanding of system backups
- Availability to work on-site in Ann Arbor during normal business hours and provide occasional off-hours support by participating in on-call rotation.
- Demonstrate Cayman’s Core Values – Integrity, Collaboration, People, Learning, and Excellence.
What we Provide:
- Competitive compensation
- Medical, dental and vision insurance
- Generous paid time-off (4 weeks) for vacations, sick and/or personal reasons
- Over 10 paid holidays per year, including the week of 12/24 through 1/1
- 401(k) plan
- Tuition Reimbursement and Student Debt Payment Program
- Life and disability insurance plans
- Flexible spending accounts for medical and dependent care (FSA)
- Fun employee events all year long
- Flexible work schedules
- Employee assistance program
- Casual dress
- Onsite Gym Facility