What are the responsibilities and job description for the Customer Service Agent (Tampa-Airport Ticket Office) - Part-Time position at Cayman Airways?
The Customer Service Agent (Tampa-Airport Ticket Office) reports to the Station Manager-Tampa and will be responsible for attending passenger check-ins, boarding and meeting of flights and associated processes, operating in a fast-paced environment.
Summary of Key Responsibilities:
- Provide excellent customer service to our customers and internal team members
- Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
- Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers and making announcements
- Occasionally responsible for escorting and assisting unaccompanied minors and passengers with disabilities throughout the airport on departure and arrival
- Timely advise vendors of flight schedule changes and irregularities
- Provide customer service to contract carriers
- Finalize documents connected with assignments and procedures
- Maintain flight files in accordance with company and government regulations
- Adhere to prescribed safety and security procedures
- Must be well groomed in appearance and adhere to uniform appearance standards
- Any other duties assigned
Qualifications, Skills & Experience:
- Minimum of a high school diploma or equivalent with passes in Math, Geography and English
- Ability to undergo three (3) weeks of intense job training if deemed necessary
- Proficient with Microsoft Office Programs, specifically Excel and Word
- Ability to work independently and under pressure at times while maintaining accuracy
- Excellent oral and written communication skills
- Extensive customer service experience
- Postholder must be able to lift suitcases and types of baggage up to 70 lbs.
- Previous airline/travel agency experience with a thorough understanding of basic fares, ticketing and airline computer systems (Sabre) as well as World Geography
- Promote strong Customer Care Culture
Desirable
- Ability to speak a foreign language (preferably Spanish)
- Working knowledge of IATA Procedures
- Flexibility and willingness to work on weekends, evenings and public holidays on a roster basis as well as irregular hours on short notice
Cayman Airways offers an excellent compensation package
Job Type: Part-time
Pay: $20.90 per hour
Work Location: In person
Salary : $21