Intake Advocate

Job Summary
We are seeking a compassionate and proactive Intake Advocate to serve as the first point of contact for individuals and families seeking support through placement and home care coordination agency. In this vital role, you will assess immediate needs, provide crisis intervention, and connect clients with appropriate resources. Your energetic approach will help create a welcoming environment where vulnerable adults and their families feel supported, heard, and empowered to take the next steps toward stability and well-being. This paid position offers an exciting opportunity to make a meaningful difference in the lives of seniors and their families while working within a dynamic team dedicated to empowering and educating families to the right care solutions.

Duties

• Conduct initial intake interviews with families to gather essential information regarding their circumstances
• Assess urgent needs related to elder care services.
• Develop safety plans and coordinate with social workers, legal professionals, and community resources to ensure a plan is in place.
• Document all interactions thoroughly in case management systems, maintaining accuracy and confidentiality
• Provide emotional support and guidance to clients navigating complex family law or conflict management issues
• Facilitate connection with the specialists on our team.
• Monitor ongoing situations and follow up with clients to ensure continued safety and access to resources
• This role will be managing some office support systems as well.

Qualifications

• Proven experience working in social work, or related fields such as home health, hospice or hospital care management or social work.
• Strong understanding of crisis intervention techniques and crisis management strategies
• Knowledge of conflict management principles
• Excellent communication skills—empathetic listening combined with clear documentation practices
• Ability to remain calm under pressure while managing sensitive situations involving families in crisis
• Familiarity with social work practices, behavioral health assessments, and trauma-informed care approaches
• Bachelor’s degree in social work, psychology, human services or a related field is preferred; relevant experience may substitute for formal education
• Autonomous worker with above average follow through.

Join us as an Intake Advocate and become a vital part of a passionate team dedicated to protecting senior’s needing care support well-being. Your energy, compassion, and expertise will help create safer environments for children while supporting families through challenging times. This paid role offers the chance to grow professionally while making a lasting impact on the lives of those who need it most.

Pay: $24.22 - $29.17 per hour

Benefits:

• Dental insurance
• Health insurance

Work Location: In person

Salary : $24 - $29