Account Manager, Strategic Partnerships

About Us:

The United States has the poorest maternal and birth outcomes of all developed countries with underserved, Black, Brown, Indigenous communities disproportionately affected. Cayaba Care is working to drastically improve the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms.

Cayaba Care's mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually, to ensure they have all the social support they need for a successful and joyful pregnancy journey. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are.

We ensure that our members do not feel alone during their pregnancy journey, and that they have a trusted resource for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Cayaba Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other support services that are traditionally not available through their doctors’ offices.

Our Values:

• Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another.
• Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths.
• Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles.

The Role:

We are looking for a strategic and execution-driven professional to lead Cayaba Care’s partnership and referral efforts in Baltimore, Maryland. In this role, you will be responsible for cultivating relationships from the ground up across large healthcare systems, provider networks, and community outreach organizations. You’ll own and manage a regional territory from initial outreach to sustained engagement—driving outcomes such as referrals and account growth. This is an ideal opportunity for someone who takes initiative, thrives at early-stage companies, and is passionate about improving maternal health.

This role will report to the CEO.

Travel Requirement:

This role will have an opportunity to grow our southern territory and requires 50% travel. We are requiring this role to be in the field at least 3 days/week (approx. 15 days/month) and staff evening and weekend community events in Baltimore, Maryland as needed.

Responsibilities:

Strategic Territory Management and Execution

• Develop and lead strategic initiatives in your territory that align with organizational priorities to maximize collaboration with provider organization partners, ensuring a consistent and robust patient lead volume.
• Track and report on partner performance and internal KPIs, including referrals, engagement metrics, and satisfaction.
• Build and manage strategic relationships with large health systems, including hospitals, FQHCs, and community outreach organizations.
• Navigate complex healthcare organizations by mapping stakeholders, identifying decision-makers, and tailoring outreach to ensure high-value connections.
• Conduct community outreach efforts, including attending community events, hosting informational sessions, and engaging with potential members and providers.

Outcomes and Impact Measurement

• Define, track, and communicate success metrics such as referral growth, client satisfaction, and community impact.
• Drive retention and organic account growth through thoughtful engagement and performance optimization.
• Leverage community partnerships to broaden Cayaba’s impact and build a reputation as a trusted, mission-aligned resource.

Cross-Functional Collaboration

• Collaborate closely with internal teams (Phone Outreach, Care Delivery, Product, and Technology) to share insights and identify areas for innovation or process improvement.
• Participate in cross-functional planning and strategy sessions to inform market expansion and service delivery models.

Qualifications:

• Bachelor’s degree required; advanced degree or formal training in public health, business, or related fields a plus.
• 5 years of experience in strategic partnerships, provider relations, healthcare business development, or related fields.
• Must have reliable transportation, a valid driver’s license, and a clean driving record for community outreach activities.
• Deep knowledge of the Memphis healthcare landscape and existing relationships within local systems preferred.
• Proven experience engaging with health systems, navigating complex organizational structures, and driving stakeholder alignment.
• Familiarity with CRM tools (e.g., HubSpot), analytics platforms, and Google Suite.
• Strong strategic thinking paired with executional excellence and attention to detail.
• Exceptional relationship-building, customer service, problem-solving, and communication skills.
• Ability to work independently and collaboratively in a fast-paced, high-growth startup environment.
• Adaptable and comfortable managing multiple projects with quick turnaround times.
• Confident communicator and problem solver who can navigate ambiguity and influence outcomes.

Nice to have:

• Bilingual (Spanish, Vietnamese, or Arabic preferred).
• Passionate about maternal health equity and expanding access to care through meaningful partnerships.

Why Join Us:

Working with us is a chance to build something from the ground up, shape the future of maternal health, and grow with a team that values impact, ownership, and care. As an early team member, you’ll help define how we deliver care and support at scale. 

At Cayaba Care, we recognize that great talent deserves great rewards.

• Base Salary: $75,000–$100,000 per year, based on experience.
• Bonuses: Performance-based annual bonus opportunities.
• Equity: Equity grants may be available, subject to board approval and company policy.

We offer a comprehensive benefits package designed to support you both professionally and personally:

Time Off That Works for You

• Salaried (Exempt) Employees: Enjoy unlimited time off after the 90-day probation period.
• Full-Time (Non-exempt) Employees: Receive three weeks of paid time off after the 90-day probation period.

Comprehensive Health & Wellness Coverage

• Medical Insurance: Access top-tier healthcare through Independence Blue Cross, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month.
• Dental Insurance: Coverage for preventive care, as well as basic and major procedures.
• Vision Insurance: Coverage for routine eye exams and eyeglasses.

Security & Future Planning Options

• Life Insurance: Financial protection for your beneficiaries.
• Disability Insurance: Short-term and long-term coverage in case of illness or injury.
• 401(k) Retirement Plan: Opportunity to save for the future (note: company contributions are not matched).

We’re building something great and want you to be part of it. If you're looking for a fast-paced, dynamic environment where your contributions make an impact, apply today!