Crisis Therapist I

POSITION SUMMARY:

The Crisis Therapist I provides clinical assessment, intervention, and stabilization services to individuals experiencing behavioral health crises across a variety of service environments. This position delivers timely, person-centered, trauma-informed care with the goal of reducing risk, stabilizing symptoms, and supporting continuity of care across the crisis continuum of services. Expected outcomes include safe crisis resolution, accurate clinical documentation, and effective collaboration with other members of the crisis services team to ensure coordinated care and appropriate transitions. Crisis services operate 24 hours a day, 7 days a week, and this role supports continuous coverage to ensure timely access to care.

DUTIES AND RESPONSIBILITIES:

• Conduct clinical interviews, psychosocial assessments, and risk assessments to determine safety, acuity, and level of care needs
• Provide crisis intervention services including de-escalation, safety planning, brief individual, family, or group therapeutic interventions, and short-term stabilization
• Develop initial treatment plans or crisis care plans in collaboration with the individual and interdisciplinary team
• Coordinate needed referrals and facilitate linkage to ongoing services and natural supports
• Work collaboratively with other members of the crisis services team across the continuum of care to support coordinated response, continuity of services, and safe transitions between levels of care
• Collaborate with internal staff and external partners as needed to support crisis resolution and continuity of care
• Maintain accurate and timely clinical documentation in accordance with agency policy, licensure standards, and regulatory requirements
• Participate in clinical supervision, case consultation, training, and quality improvement activities
• Deliver services in a variety of service environments which may include clinic-based, community based, residential, hospital based, correctional, or virtual settings
• Work alternate schedules as assigned and participate in an on call rotation as required to support 24/7 crisis service delivery
• Adhere to all ethical standards, confidentiality requirements, and applicable state and federal regulations
• Perform other related duties as assigned within the scope of licensure and training

QUALIFICATIONS:

• Master’s degree in Social Work, Counseling, Psychology, Marriage and Family Therapy, or a related behavioral health field from an accredited program
• Active associate, provisional, or temporary licensure in the state under approved clinical supervision
• Ability to conduct clinical assessments and provide appropriate crisis intervention services
• Knowledge of crisis intervention principles, suicide risk assessment, and trauma informed care
• Strong verbal communication, written documentation, and organizational skills
• Ability to work independently while appropriately utilizing clinical supervision and consultation
• Ability to adapt to changing clinical demands and work in high acuity environments

JOB REQUIREMENTS / EXPECTATIONS:

• Ability to sit for extended periods of time and use a computer for clinical documentation
• Ability to stand, walk, and move throughout a variety of service environments as required
• May require transporting individuals as part of job duties and must maintain a valid driver’s license and active insurance if applicable
• Work is performed in variable environments that may involve exposure to individuals in acute emotional distress
• Crisis services operate 24 hours a day, 7 days a week. Work hours may be irregular and may include evenings, weekends, holidays, overnight shifts, and on call responsibilities based on operational and coverage needs
• Performance is evaluated through clinical supervision, documentation reviews, quality assurance measures, productivity standards, and achievement of departmental and agency goals

CORE VALUES:

All employees must be willing to live our company's core values.

• Integrity- Exhibiting the highest moral, ethical and legal standards. Doing the right thing – even when no one else is looking.
• Teamwork – Putting team success over personal success. Actively valuing the strengths and talents of others.
• Trust/Respect– Seeing and believing in the good intentions of others. Interacting with others in a way that makes them feel valued. Listening without judging. Offering understanding and acceptance.
• Care/Compassion – Demonstrating unconditional kindness, concern and empathy. Exhibiting genuine concern for others.
• Ownership/Accountability – Taking personal responsibility for one’s work, actions and feelings. Accepting responsibility for and learning from mistakes.