What are the responsibilities and job description for the Ecommerce Operations Lead position at Cavender's?
Overview
The Ecommerce Operations Lead will support and deliver day-to-day eCommerce execution and optimization across our platforms. This role is responsible for ensuring operational efficiency, maintaining platform integrity, and supporting high-impact eCommerce campaigns. Reporting to the eCommerce Operations Manager & collaborating closely with cross-functional partners in Ecommerce, Merchandising, Marketing, and Technology, this role is essential in maintaining operational excellence and supporting new digital initiatives. This is an ideal opportunity for someone who thrives in a fast-paced retail environment, has strong attention to detail, and enjoys working cross-functionally to keep systems, processes, and operations running smoothly.
Duties and Responsibilities
- Support the “Cavender’s Culture” and drive our Mission, Vision, and Values.
- Manage product data, pricing, and inventory within Salesforces Commerce Cloud and local platform
- Monitor site and tool functionality and coordinate with IT teams & 3P vendors for troubleshooting and performance issues.
- Coordinate with fulfillment and customer service teams to ensure a seamless customer experience.
- Support Omni channel programs such as store fulfillment and BOPIS (Buy Online, Pick Up In Store) logic and fulfillment to ensure a seamless omnichannel customer journey.
- Test and validate new website features and functionality to ensure smooth rollout and optimal user experience.
- Work with XML data feeds to support product uploads, integrations, and data accuracy across systems and third-party platforms.
- Prepare operational reports and monitor KPIs such as fulfillment rates, delivery times, and BOPIS performance.
- Support process improvements and help document SOPs for key workflows.
- Partner cross-functionally with customer service, merchandising, and logistics teams to ensure operational readiness.
Qualifications and Requirements
- Bachelor’s degree in Business, Marketing, Retail Merchandising, or a related field.
- 3 years of eCommerce operations or supply chain experience, preferably in apparel or footwear retail.
- Proficiency with eCommerce platforms (e.g., Salesforce, Shopify).
- Ability to influence cross-functional teams and aligning stakeholders around shared objectives.
- Working knowledge of XML for data management, product feeds, and system integrations.
- Excellent communication and problem-solving abilities in a fast-paced, cross-functional environment.
- Highly organized with an ability to prioritize and multi-task with a strong attention to detail and process.
- Strong analytical skills and familiarity with tools like Google Analytics, Excel, and Looker/Tableau/Sigma.
- Excellent project management and cross-functional collaboration skills.
- General understanding of common Ecommerce KPIs, target setting and external benchmarks.
- Based in Tyler, TX at our home office; East Texas area residence.
- Travel up to 10% as required.
Preferred Skills
- Footwear and apparel experience is a plus.
- Ability to handle confidential materials and matters with discretion.
- Experience in working both independently and in a team-oriented, collaborative environment.
- Comfortable communicating and presenting at all levels.
Cavender’s is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law.
Cavender’s will provide reasonable accommodations for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at (888) 361 – 2555 or visit your nearest Cavender’s store.