What are the responsibilities and job description for the District Manager position at Cavender's?
Overview
The District Manager leads and supports Store Managers and their teams to drive sales, improve performance, and deliver excellent customer service under the leadership of the Regional Vice President of Store Operations. This role is responsible for overseeing store operations, ensuring company standards are met, and coaching and developing associates for future leadership opportunities. Through regular store visits, clear communication, and performance management, the District Manager helps ensure the success of all stores within their district.
Duties and Responsibilities
- Support the Cavender’s Culture and drive our Mission, Vision and Values.
- Lead, coach, and develop Store Managers and their teams to achieve district sales and performance goals.
- Regularly visit stores to:
- Observe and coach performance in customer service, store operations and visual merchandising standards.
- Coach and support the Store Management Team to improve performance.
- Ensure stores follow company policies and procedures.
- Ensure stores meet legal requirements and maintain a safe working environment.
- Identify and develop talented associates to prepare them for future leadership opportunities.
- Track key performance indicators, identify opportunities for improvement and hold Store teams accountable for results.
- Lead regular district calls to share updates, discuss priorities and keep Store Management Teams informed and engaged.
- Clearly communicate company goals, priorities and expectations to Store Management Teams and lead them to successful execution.
- Oversee hiring, training, performance management, and disciplinary actions within the district.
- Maintain open and consistent communication between Store Management Teams and Home Office partners.
- Resolve customer issues that are escalated from stores and ensure teams consistently deliver excellent customer service.
- Support new store openings, special events, and seasonal priorities as assigned.
- Stay aware of local market trends and competitive activity that may affect store performance.
Qualifications and Requirements
- 5 years of successful retail management experience, with at least 2 years in multi-store leadership.
- Strong operational expertise in merchandising, inventory control, financial management, and team development.
- Excellent written, verbal, and interpersonal communication skills.
- Strong analytical, problem-solving, and decision-making abilities.
- Ability to work flexible hours, including extended hours during peak seasons (e.g. holidays, rodeos, special events).
- Ability to inspire, coach, and develop Store Managers and teams to achieve high performance and growth.
- Strong understanding of sales drivers, profit and loss (P&L) management, and the ability to align district operations with company goals.
- Comfortable leading teams through change, implementing company initiatives, and responding quickly to shifting market conditions.
- Ability to travel frequently, up to 75% of the time, to meet district and company needs.
Preferred Experience
- Bachelor’s degree in Business Administration or related field.
- Previous experience in western related industries.