Bilingual BDC Representative

Description

At Cavender Auto Group, our values define who we are and how we lead. We believe in...
Integrity: Integrity guides us to always do the right thing.
Empowerment: Empowerment means giving our people the tools, training, and trust to succeed
Commitment: Commitment drives us to take care of our customers, our community, and one another
Innovation: Innovation inspires us to continuously improve and find better ways to serve.

Our mission is simple: To deliver exceptional experiences to those we serve. This means every interaction-with customers, vendors, and employees-should reflect respect, care, and excellence.

Cavender Nissan of Rockwall is currently seeking a Bilingual BDC rep to join our service team!

Business Development Center Representative

The Business Development Center Representative is responsible for developing, processing, managing, following up and tracking all customers as it pertains to the Service Department within a dealership.

Responsibilities:

• Take incoming calls and gather accurate customer information to create a database for continual follow-up and retention
• Manage internet leads and follow a dedicated process to turn leads into appointments
• Utilize computer skills within our internet department to increase appointments, sales and customer retention.
• Utilize phone skills to set solid appointments with daily customer call-ins, and outbound appointment leads.
• Other duties as assigned.

Requirements:

• Bilingual (English/Spanish)
• Strong attention to detail and sense of urgency.
• Excellent communication skills both written and oral
• Active Listening - give full attention to the words and tone of others, take time to understand the points being made and ask questions as appropriate
• Critical Thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Time Management - ability to prioritize workload and manage one's own time
• Typing - ability to type efficiently
• Mathematics - using mathematics to solve problems.
• Basic computer skills
• Must be able to sit for extended periods of time.

Proficiency Standards:

• Integrity - Acts ethically, maintaining a commitment to honesty and truth in all facets of behavior that builds the trust of others
• Work Ethic - Delivers accurate, timely and consistent results while understanding the need to balance short-term sacrifice for long-term gain
• Team Player - Supports the overall efforts of the team to accomplish departmental and Company goals and objectives
• Team Builder - Acts as a role model within the department in all facets of assigned job duties, while effectively providing feedback to team members and earning respect as a leader

Hiring Requirements:

• High school graduate or equivalent.
• 18 years or older
• Possess an acceptable driving record and valid driver's license in state of residence
• A criminal history background check will be conducted prior to beginning employment
• Clear pre-employment drug screen

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.