What are the responsibilities and job description for the Customer Service Reps position at Cavco Nappanee?
Job Description and Responsibilities:
- Represents the company through telephone contact by answering calls, assisting customers with warranty issues and helping retailers to improve delivery service
- Processes work orders to assist Field Service Technicians, communicates information or updates as needed
- Responds to customer calls and emails regarding service questions
- Interprets and administers Cavco Nappanee Warranty/Service Policy according to its terms and conditions
- Represents Cavco Nappanee professionally and effectively
- Prioritizes and schedules service, minimizing consumer complaints and managing service backlog
- Creates and schedules service and parts requests for factory, contractors and dealers
- Perform a variety of administrative tasks as needed
- Demonstrate a good work ethic based on principles of honesty and integrity
- Maintains office files and ensures accuracy
- Performs various other job duties as assigned and needed
Qualifications:
- 1 - 2 years experience in customer service
- High School Diploma or equivalent
- Ability to multi-task in a fast paced environment
- Ability to prioritize tasks and self-management
- Effective planning and organization skills
- Experience with MS Word, MS Excel, computer knowledge
- Excellent listening skills and be able to offer solutions to unique situations
- Attention to detail and self-management
- Consistently provide excellence in Customer Service
- Strong communication skills, patience and phone skills
- Empathetic outlook and the ability to work on a team
- Maintain a good attendance record
- Industry knowledge is a plus
- Construction experience is a plus