What are the responsibilities and job description for the Customer Relations Specialist - dispute handling position at Cavalry Portfolio Services?
Join us in our professional office conveniently located just north of the Westchester County Airport off Rte 684 near Armonk, NY.
Cavalry Portfolio Services is a financial services company specializing in consumer credit and collections. Cavalry, founded in 2002, helps people create affordable solutions to resolve their debt, and is committed to providing customers with a professional experience. Cavalry is an "A" rated business with the Better Business Bureau.
The Position
We are looking for the right individual to join our Customer Relations team and be primarily responsible for dispute handling. The position is a great opportunity for an individual to learn about consumer credit. Responsibilities include:
- Reviewing and responding to correspondence mailed in by customers
- Preparing responses to credit reporting inquiries made by consumers through the major credit bureaus
- Assisting customers over the telephone (low volume - inbound only)
- Identifying trends or issues to enhance business processes and compliance to state and federal laws
The ideal candidate must have:
- Strong communication skills, written and verbal
- Strong reading comprehension skills
- Working knowledge and experience using MS Office
- A high level of work ethic and integrity
Additionally candidates should be reliable and accountable, someone who can keep cool under pressure and be a team player.
- Bilingual English/Spanish highly desirable but not necessary
Class A multi-tenant office space with great amenities including a free gym and onsite cafe.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Life insurance
- Voluntary disability and life insurance
Shift:
- 8 hour shift
Experience:
- Customer service: 1 year (Preferred)
Work Location: Currently hybrid, 3 days in office after training period
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
Work Location: Hybrid remote in Armonk, NY 10504
Salary : $19 - $21