IT Technician Intern

At Cavallo, we understand the power of reliable and innovative technology. By maintaining a robust internal IT infrastructure, we empower our team members to thrive and build the products our customers rely on. Operational excellence is a key part of our Core Values, guiding our decisions and helping us provide the seamless technological environment our employees need to succeed. We are seeking a motivated IT Technician Intern to support the daily operations, troubleshooting, and continuous improvement of our internal systems.

Key Responsibilities:

• Collaborate with the IT and Operations teams to assist in deploying, maintaining, and troubleshooting hardware and software across the organization.
• Partner with internal employees across various departments to understand their technical challenges and provide Tier 1 helpdesk support.
• Assist in analyzing recurring technical issues and contribute to the development of automated solutions or process improvements.
• Help manage the onboarding and offboarding processes, including setting up equipment, creating user accounts, and managing access permissions.
• Perform routine system updates, hardware audits, and network monitoring to ensure optimal performance and security.
• Work with our internal systems to identify trends in support tickets and help document solutions in our internal knowledge base.
• Assist in operationalizing IT security policies and maintaining an accurate inventory of all company technology assets.
• Apply troubleshooting frameworks to solve practical hardware, software, and network problems.
• Communicate technical instructions and solutions to non-technical stakeholders in a clear, friendly, and actionable manner.
• Stay informed about emerging IT technologies, cybersecurity best practices, and the latest industry trends.
  

Qualifications:

• Currently pursuing a degree in Information Technology, Computer Science, Information Systems, or a related field.
• Basic understanding of computer hardware, operating systems (Windows, ChromeOS and macOS), and networking fundamentals.
• Familiarity with helpdesk ticketing systems (e.g., Jira, Zendesk), cloud platforms (e.g., Microsoft 365, Google Workspace), and basic IT troubleshooting.
• Strong customer service skills with a natural curiosity and enthusiasm for solving problems and helping others.
• Detail-oriented with a strong sense of personal ownership and accountability.
• Excellent critical thinking and creative problem-solving abilities.
• Self-motivated and eager to learn and grow in a dynamic team environment.
• Passionate about Cavallo’s mission and embodying our Core Values (https://www.cavallo.com/values/).

Why should you apply?

• Become a member of a #PeopleFirst organization that believes in instilling excellence in the people who make up our team;
• Be a part of a high-performing IT Team responsible for enabling the innovation that disrupts the distribution software industry;
• Work with collaborative colleagues who seek out and value each other’s input and feedback;
• Strong leadership who believe in creating enormous and measurable value for our Customers.

About Cavallo

Cavallo is one of West Michigan’s largest, fastest-growing software companies. We’re seeking the self-motivated, the hard-working, the problem solvers, and the dedicated to join our team of experts. We're focused on helping businesses grow, expand, or reshape how they do things by approaching each and every problem with energy, creativity, and confidence. Ingenuity, adaptation, and evolution are at the core for us at Cavallo.

Our Grand Rapids-based headquarters is focused on helping change the way organizations do business through our software products, customizations, expertise, and support. Our enterprise software solutions work with leading business applications, Microsoft Dynamics GP and Business Central, and integrate with a wide range of apps and platforms. Cavallo has been in the business of helping manufacturing and distribution companies increase productivity and efficiency since 2003. We got our start when a small business owner tasked a software developer with transforming a pile of clipboards and legal pads into a streamlined, efficient inventory management system. We have been sharing ideas and innovating ever since.

At Cavallo, we're always looking for talented individuals to join our team of professionals. We believe our success is built on the abilities of our employees, and we strive to create a challenging and rewarding environment where all individuals are respected and encouraged to grow. Reach out to us today!