What are the responsibilities and job description for the Order Fulfillment & Customer Service position at Cavallini Co., Inc.?
Overview:
This hands-on role is ideal for someone organized,
energetic, and customer-focused. As the first point of contact for both online
and in-store customers, you'll be responsible for safely packing glass orders,
managing inventory, assisting customers, and supporting studio staff. This position is the starting point for the Stained Glass Apprentice Track or the Store Operations Associate Track, offering growth opportunities for those
interested in furthering their craft and technical skills in stained glass.
Key Responsibilities:
- Accurately
pick, pack, and ship fragile glass and product orders according to
protocol
- Assist
in-store customers with product needs and provide a positive customer
service experience
- Checkout
customers using point-of-sale (POS) software
- Cut
and stock glass sheets, including cutting larger sheets down to smaller
sizes
- Label
and organize newly received inventory, apply barcodes, and stock shelves
- Assist
studio craftsmen in locating and checking out needed inventory
- Answer
phone calls, greet walk-ins, and handle basic inquiries
- Maintain cleaning schedule of store, restrooms, offices, and employee areas
- Ensure
cleanliness and organization of countertops, floors, shelves, and
breakroom
Follow all safety guidelines when handling
materials and equipment
Requirements
Required Skills & Qualifications:
- Minimum
1 year experience cutting glass
- Customer
service experience (retail or craft store experience preferred)
- Highly
organized and self-motivated
- Able
to lift up to 75 lbs unassisted
- Able
to safely carry and handle large sheets of glass up to 40” x 60”
- Comfortable
standing and moving for full shifts
- Forklift
operation experience (preferred but not required)
- Strong
communication skills and attention to detail
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discount
In House Training
Salary : $15