What are the responsibilities and job description for the Senior Manager, Operations Integration position at CAVA - Support Center?
Company Profile
At CAVA, we make it deliciously simple to eat well and feel good every day. Guided by our Mediterranean heritage, we prioritize authenticity, curiosity, and the pursuit of excellence in everything we do. We’re building something big—together.
We live our values:
- Generosity First, Always
- Constant Curiosity
- Act with Agility
- Passion for Positivity
- Collective Ambition
The Role
As a key member of the Ops Services Team, the Senior Manager of Operations Integration ensures that communications and rollouts from Support Center teams are clearly delivered, effectively executed, and fully supported across restaurant operations. This role bridges the gap between strategy and execution, helping Operations stay informed, engaged, and empowered.
What You’ll Do
- Collaborate cross-functionally with teams including Culinary, FSQA, Tech, Marketing, Finance, Customer Experience, Development, and People Culture to support operational rollouts.
- Translate complex initiatives into clear, actionable communications for restaurant teams and Ops Leadership.
- Partner with Learning Development to support training content and delivery for new systems, seasonal rollouts, and initiatives.
- Leads and enhances field-facing communication strategies, continuously finding more effective, engaging, and efficient ways to connect with restaurant teams.
- Manage unplanned communications and ensure urgent information is shared quickly, clearly, and accurately with the field.
- Lead and support company-wide contests and engagement
- Maintain and improve the operations feedback loop to ensure two-way communication between Support Center teams and restaurant operations.
- Build strong relationships with field leadership to gather feedback and continuously improve communications and support tools.
- Track and report on rollout effectiveness and engagement, focusing on ROI and impact.
Qualifications
- 5 years in restaurant operations leadership, preferably in a multi-unit environment.
- Experience supporting or working within an Ops Services, Ops Excellence, or Integration team.
- Strong communication skills—verbal, written, and visual—with experience in instructional writing and presentations.
- Highly organized and able to manage multiple projects in a fast-paced environment.
- Proficiency in Microsoft Office Suite, Outlook, SharePoint, and Adobe Creative Suite.
- Experience with project management tools (e.g., Monday.com).
- Analytical mindset with experience measuring impact and ROI.
- Passion for food, people, and storytelling.
- Innovative and adaptable—comfortable with change and ambiguity.
*This role is located on-site in Washington, D.C. with commitment to be in-office 3 days a week.
What we offer:
- Competitive salary, plus bonus and long-term incentives*
- Early Wage Access!
- Unlimited PTO, paid parental leave, plus paid opportunities to give back to the community
- Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
- 401k enrollment with CAVA contribution
- Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
- Free CAVA food
- Casual work environment
- The opportunity to be on the ground floor of a rapidly growing brand
- All exempt and non exempt employees are eligible for benefits. Benefits are effective the 1st of the month following 30 days of service and you have until the day before the effective date to enroll. A new hire can enroll in our benefit program by selecting a link that is emailed directly to the new hire at their personal email address once hired.
- Please note that visa sponsorship is not available.
- The posting range is an all cash range.
Preferred Experience
- Spanish language proficiency
- Project Management certification (e.g., PMP)
- Business analytics experience
