IT Systems Administrator

Basic Function:

Responsible for supporting all day-to-day Information Technology needs and bank-wide IT infrastructure, systems and services, working in coordination with IT Vendors and the Director of IT Infrastructure and Operations. Responsibilities can range from internal IT initiatives, banking related service implementations, operational support, and maintenance items. Serves as the primary responder and coordinator of all helpdesk items by triaging requests as received, providing effective and efficient resolution to end-users to ensure that they are able to perform their job functions. Serves as the internal liaison to IT vendor relationships, appropriately escalating support issues to the Director of IT Infrastructure and Operations as applicable.

Principal Responsibilities:

· Assists Director of IT Infrastructure and Operations with projects related to Information Technology, electronic banking and remote delivery as needed, including, but not limited to hardware and software, phone systems, WAN and connectivity, online and mobile banking, ATM network, debit card delivery, treasury management and remote deposit capture.

· Responsible for assisting with system and user administration including, but not limited to, system administration, active directory, password resets, CCB software applications, email and security groups.

· Working in coordination with the Director of IT Infrastructure and Operations, functions as the primary facilitator of employee set up and changes based upon established checklists to guide appropriate user set up for both hardware and software application needs. Administers user accounts, security access to applications and systems.

· Assists the Director of IT Infrastructure and Operations with the updating of all policies and procedures related to information technology, electronic banking, remote delivery and IT-related bank operations.

· Responsible for providing support to the Operations teams for updates to the Disaster Recovery, Business Continuity and Pandemic Management policies, procedures and testing.

· System monitoring and maintenance including configuration and security management, patching, automation, hardening and system upgrades.

· Assists the Director of IT Infrastructure and Operations with vendor relationships related to information technology, providing support for all vendor management requirements and serving as the primary point of contact and liaison.

· Responsible for escalating all information technology issues to the Director of IT Infrastructure and Operations when prudent.

· Functions as the primary coordinator for helpdesk tickets including response and resolution estimation for the CCB team, working in coordination with IT vendors, ensuring the needs of end-users are addressed to perform job functions.

· Responsible for phone system administration under the guidance and supervision of the Director of IT Infrastructure and Operations.

· Assists CCB teams with the production of reports in Report Builder to support project management and business development needs.

· Responsible for assisting with year-end processing.

· Assists with managing IT inventory, including procurement and asset management. Coordinates the ordering of supplies related to information technology, electronic banking, remote delivery and IT related-branch operations needs. Deployment of new servers, workstations, and network devices.

· Monitors PC’s, laptops and WAN network performance and upgrades; oversees installations, repairs and upgrades of all electronic and communications equipment, working with appropriate IT vendors and the Operations Management.

· Understands the Information Security Policy completely to protect customer information, change management, incident response protocol, IT risk assessment, and Bank Secrecy Act knowledge and training. Evaluate and remediate environment vulnerabilities including but not limited to PCs and Servers. Participate in cybersecurity awareness programs and risk assessments.

· Analyzes, troubleshoots, and resolves issues with back-office software, hardware, data circuits, and network infrastructure. Responsible for troubleshooting, diagnosing and recovering from system failures or errors.

· Assists the Director of IT Infrastructure and Operations and IT vendors with responding to regulatory examination requests, and internal and external audit requests related to information technology, electronic banking, remote delivery and IT-related bank operations.

· Assists users with software, hardware, connectivity and related issues; provides training on new or modified equipment or software upgrades.

· Responsible for implementing or assisting the Director of IT Infrastructure and Operations with software upgrades and coordinates release testing in staging environments prior to production implementation.

· Identifies and recommends upgrades and changes to hardware and software, maintaining efficient and effective operations in the organization. Coordinates and schedules large-scale software and hardware installations, working with the Director of IT Infrastructure and Operations and IT Vendors. Assists with facilitating the integration of new applications and technologies.

· Assist with emergency response for network and system failures. Ability to be available for off hours and/or weekend work for maintenance windows and support.

· Complete continuing education opportunities to stay up-to-date on regulations/best practices in Information Technology.

· Local travel required to branch locations and bank meetings, as needed.

· Completes all duties to ensure compliance with BSA and OFAC requirements.

· Promotes an environment that supports diversity and upholds CCB’s core values.

· All other duties as assigned.

Required Skills and Experience:

· Minimum three years IT related work experience required.

· Strong technical knowledge and efficient troubleshooting capabilities. Strong analytical, organizational and critical-thinking skills.

· Excellent verbal and written skills. Must have good communication skills, ability to convey technical topics in an easy to digest way to non-technical people.

· Strong customer service mindset, having a professional demeanor and helpful attitude.

· Self-motivated and works well independently.

Education:

Minimum associate’s degree in Computer Science, Information Technology or related field required.

Physical Requirements:

Requires the ability to operate standard office equipment and keyboards. Position involves sitting and/or standing for extended periods. This position requires regular lifting and moving up to 50 lbs.

Level of Authority:

Non-exempt position

Reports To:

Vice President, Director of IT Infrastructure and Operations

** CCB is an Equal Opportunity Employer. CCB does not discriminate on the basis of race, religion, gender identity, age, non-disqualifying physical or mental disability, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Job Type: Full-time

Benefits:

• 401(k) 6% Match
• 401(k) matching
• Dental insurance
• Dependent care reimbursement
• Disability insurance
• Employee assistance program
• Flexible spending account
• Gym membership
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid orientation
• Paid time off
• Paid training
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Wellness program

Pay: $23.10 - $32.34 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $23 - $32