What are the responsibilities and job description for the Ecommerce Customer Experience Specialist position at CATSTUDIO?
About catstudio:
catstudio is a wholesale and ecommerce company specializing in unique gift and home decor items. We are looking for a motivated and versatile Customer Service Representative to join our team.
Position Overview:
This role will support various operational tasks essential to our business. It requires a flexible individual who can manage multiple responsibilities such as customer service over phone and email, invoicing, order processing, and ensuring routing guides are followed meticulously. The ideal candidate will be a proactive problem-solver who is comfortable learning new software tools and processes.
Key Responsibilities:
- Customer Service: Respond to customer inquiries via email and phone, providing excellent service and resolving issues promptly.
- Order Processing: Manage and process wholesale and ecommerce orders, ensuring accurate and timely fulfillment.
- Operational Support: Collaborate with the warehouse team to ensure smooth shipping and receiving processes. Assist in the coordination of logistics as needed.
- Accounts Receivable: Contact customers about payments due.
Qualifications:
- Prior experience in customer service in an ecommerce business.
- Strong organizational skills with the ability to manage multiple tasks and deadlines.
- Excellent communication skills, both written and verbal.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook) and experience with CRM or ERP software.
Benefits:
- Competitive pay commensurate with experience
- Health, dental, and vision insurance
- Paid time off and holidays
- Collaborative and supportive work environment
- Opportunities for professional growth and development
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Have you worked in ecommerce?
Ability to Commute:
- Petaluma, CA 94952 (Preferred)
Work Location: In person
Salary : $20 - $30