What are the responsibilities and job description for the CUSTOMER SERVICE REP: SCHEDULING SPECIALIST position at Catseye USA?
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Customer Service Rep: Scheduling Specialist
Catseye Routing Coordinators handle phone calls and emails from current clients. They answer any questions or concerns a client may have regarding service and billing, manage the schedule and routing for our Pest Management Technicians, confirm appointments with clients, and scan and organize work orders.
We are looking for an energetic individual with great communication skills who is able to multi-task and work in a fast-paced environment. No prior knowledge of the pest management industry is necessary, but Experience using PestPac is preferred.
A leader in quality and superior industry standards, Catseye Pest Control is a family-owned business that has serviced residential and commercial institutions for over 32 years. Catseye is one of the nation’s fastest growing pest control companies that puts the protection of family and home first when managing pest and wildlife problems.
Dedication and professionalism are the pillars of our successful working environment. If you want to join an energetic company with a fun and goal-oriented culture, then Catseye is the place for you.
Other Requirements
Applicants must have a proven track record in customer service and can demonstrate strong communication and analytical skills as well as being self-motivated.
For the right individual, there will be an opportunity for advancement into leadership roles in the near future. All new hires receive a drug test and background check. Applicants must be willing to work overtime and some Saturdays.
Catseye Pest Control is committed to a policy of Equal Employment Opportunity (EEO). Catseye will not discriminate on the basis of age, sex, race, color, creed, religion, ethnicity, sexual orientation, gender identity, gender expression, national origin, alienage or citizenship, disability, marital status, military or veteran status, unemployment status, or any other legally recognized protected basis under federal, state, or local laws, regulations or ordinances. Our management is dedicated to ensuring the fulfillment of this policy. When necessary, we will reasonably accommodate employees and applicants with disabilities and with religious requirements necessitating accommodation.
Apply Now
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First Name(Required)
Last Name(Required)
Email Address(Required)
Phone Number
Position Applying For(Required)
Need an accommodation to complete the application?
Should you have a need, Catseye will provide a reasonable accommodation to complete the applications upon request. Please contact the Manager or Hiring Coordinator at the location you are interested in applying. They will be able to provide you with instructions on how to apply. This process is for individuals with physical or cognitive disabilities that would limit their ability to complete Catseye’s on-line application.
Customer Service Rep: Scheduling Specialist
Catseye Routing Coordinators handle phone calls and emails from current clients. They answer any questions or concerns a client may have regarding service and billing, manage the schedule and routing for our Pest Management Technicians, confirm appointments with clients, and scan and organize work orders.
We are looking for an energetic individual with great communication skills who is able to multi-task and work in a fast-paced environment. No prior knowledge of the pest management industry is necessary, but Experience using PestPac is preferred.
- Job Type: Full-time
- Pay: $20-$24 per hour
- Office Location: Latham, NY
- Work Location: Latham, NY
- Experience: Scheduling and routing - 2 years (Preferred)
- Work Remotely: No
- Company paid benefits
- Competitive compensation
- Affordable health, vision, and dental insurance
- 401K
- Life insurance
- Health Savings Account
- Paid vacation and personal time off
A leader in quality and superior industry standards, Catseye Pest Control is a family-owned business that has serviced residential and commercial institutions for over 32 years. Catseye is one of the nation’s fastest growing pest control companies that puts the protection of family and home first when managing pest and wildlife problems.
Dedication and professionalism are the pillars of our successful working environment. If you want to join an energetic company with a fun and goal-oriented culture, then Catseye is the place for you.
Other Requirements
Applicants must have a proven track record in customer service and can demonstrate strong communication and analytical skills as well as being self-motivated.
For the right individual, there will be an opportunity for advancement into leadership roles in the near future. All new hires receive a drug test and background check. Applicants must be willing to work overtime and some Saturdays.
- Associates degree preferred or equivalent combination of education and experience
- Experience using PestPac With another pest control company is prefered but not required
- Minimum of two (2) years experience in customer service
- Call center experience a plus
- Background using Google Drive (Spreadsheets) and Excel
- Strong data entry and analytical skills a must
- Strong telecommunication skills are a must
- Excellent organizational skills and time management skills.
Catseye Pest Control is committed to a policy of Equal Employment Opportunity (EEO). Catseye will not discriminate on the basis of age, sex, race, color, creed, religion, ethnicity, sexual orientation, gender identity, gender expression, national origin, alienage or citizenship, disability, marital status, military or veteran status, unemployment status, or any other legally recognized protected basis under federal, state, or local laws, regulations or ordinances. Our management is dedicated to ensuring the fulfillment of this policy. When necessary, we will reasonably accommodate employees and applicants with disabilities and with religious requirements necessitating accommodation.
Apply Now
URL
This field is for validation purposes and should be left unchanged.
First Name(Required)
Last Name(Required)
Email Address(Required)
Phone Number
Position Applying For(Required)
- Upload Resume(Required)
Need an accommodation to complete the application?
Should you have a need, Catseye will provide a reasonable accommodation to complete the applications upon request. Please contact the Manager or Hiring Coordinator at the location you are interested in applying. They will be able to provide you with instructions on how to apply. This process is for individuals with physical or cognitive disabilities that would limit their ability to complete Catseye’s on-line application.
Salary : $20 - $24