Summer Program Staff - Residential Life Manager (Live-In)

Description

Braintree, MA

Stafford House Study Holiday Program (SHSH) is part of CATS Global Schools (CGS), one of the leading providers of pre-university academic courses and English language courses hosting international students aged 12-18. The program is designed to provide short-term language courses with evenly balanced academics, social activities, sports and excursions in a safe, well-managed environment.

Each year, Stafford House opens ‘pop-up’ schools in multiple locations across the US and UK. These schools focus on offering an all-inclusive language and cultural experience for juniors students (ages 10-18). In addition to daily ESL classes, Study Holidays students participate in a robust activities program that allows them to practice their English through sports and other social activities on campus as well as regular excursions to popular cultural & historical attractions within the New England area. 

In order to ensure our students have an exciting, inspiring & safe experience, staff members will collaborate in the following areas:

• Academics

• Activities

• Housing & Meals

• Transportation

• Residential Assistants (health, safety, supervision, support)

The Residential Life Manager has a critical role. Your team will be the first to meet all new students when they arrive at Boston Logan airport and then check-in to camp. You will work closely with the Director of Studies, Center Director and the Student Activities Manager to ensure that each one of our students has a life changing experience throughout their summer program. The dates of employment for this role are mid-June to early August 2026.

You will have supervisory responsibility over the student’s welfare and support functions including:

• Student Meals

• Student Housing

• Night-time Supervision

• Airport Transfers

In order to facilitate the above activities, the Residential Life Manager’s primary responsibilities include:

• Coordinating with the Catering and Facilities Teams

• Ensuring that rooms are ready for turn around for newly arriving guests

• Creating weekly work schedule for Residential Assistants

• Coordinating with transportation partners to arrange airport transfers for students from Boston Logan airport

• Training & managing a team of Residential Assistants

• Overseeing the arrivals and check-in process each Sunday

• Collecting and maintaining student documents (Passports, insurance, parental consent forms, etc.)

• Meeting with group leaders to discuss any student residential issues that may arise

• Participating in on-site student activities, in order to promote school community

• Answering student emergency phone during off-hours if necessary

Requirements

We are looking for someone who:

• Has enthusiasm, energy and a get-it-done attitude

• Wants to contribute to a positive team environment

• Flexible schedule; sometimes working evenings or weekends

• The ability to perform residential duties at least 2 nights per week

• Good interpersonal & conflict-resolution skills

• Has excellent problem solving and critical thinking skills

• Has a sincere desire to work with international students

• Has the ability to manage multiple priorities while maintaining strict attention to details

• Sensitivity to cultural differences among international students

• Strong ability to stay focused in a high-paced work environment

• Has the legal ability to work in the United States (we will not be offering sponsorship)

Pluses:

• Second Language ability

• Experience communicating with English learners

• Previous experience in industry (ESL, Juniors Camps)

• Experience living or studying abroad

• Previous experience managing a small team

• The ability to take on more substantial residential duties

• Familiarity with the Boston/New England area

Compensation:

• Competitive salary

• On-site housing provided

• On-site meals provided

Willingness and Ability to live our company values in the workplace:

• Accountability – Takes responsibility, dedicated, committed, proactive, decisive

• Enthusiasm – Flexible, responsive, can-do attitude, honest, willingness to learn, positive in the face of challenges

• Creativity – Identifies areas for improvement, implements new ideas, unique problem solving, solutions leader

• Team player – Friendly, punctual, reliable, respectful of co-workers, collaborative

• Customer focused – Whether this is our students, colleagues or external contacts

• Approachable, helpful, shows empathy, welcoming, organized, attention to detail, courteous