What are the responsibilities and job description for the Manager, Customer Success position at Cato Networks?
Welcome to the future of cloud networking and security!
Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!
About the Role: As a Manager of Customer Success for AMER, you will be responsible for ensuring customer health and success across the region. Reporting to the AVP of Customer Success AMER, you will manage a team of Customer Success Managers (CSMs) while working closely with cross-functional stakeholders to deliver exceptional value to our customers. This is a hands-on leadership role where you'll be expected to lead by example, actively participate in customer engagements, and provide direct guidance to your team in complex situations. This is a remote position that can be based anywhere within US, requiring up to 50% travel within the territory.
You Exemplify These Traits
Curiosity - you have a desire to truly understand our customers' business needs.
Creativity - you can find a sustainable path to yes.
Empathy - you connect at a human level with our customers and you genuinely care
Key Responsibilities
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeem, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!
About the Role: As a Manager of Customer Success for AMER, you will be responsible for ensuring customer health and success across the region. Reporting to the AVP of Customer Success AMER, you will manage a team of Customer Success Managers (CSMs) while working closely with cross-functional stakeholders to deliver exceptional value to our customers. This is a hands-on leadership role where you'll be expected to lead by example, actively participate in customer engagements, and provide direct guidance to your team in complex situations. This is a remote position that can be based anywhere within US, requiring up to 50% travel within the territory.
You Exemplify These Traits
Curiosity - you have a desire to truly understand our customers' business needs.
Creativity - you can find a sustainable path to yes.
Empathy - you connect at a human level with our customers and you genuinely care
Key Responsibilities
- Lead and manage a regional team of CSMs, including setting targets, providing guidance, and ensuring the team grows alongside Cato's accounts
- Ensure the health, adoption, renewal, and growth of the assigned regional book of business
- Provide oversight and guidance to direct reports, including all personnel matters
- Lead and orchestrate Cato's defined post-sales motion in the region
- Build and maintain strong relationships with key stakeholders at executive and senior levels
- Influence internal cross-functional stakeholders to drive customer outcomes
- Structure and price complex renewal and upsell opportunities
- Monitor and track team and individual performance against goals, conducting regular performance reviews
- Experience in Customer Success function, managing people at a high growth SaaS software or technology vendor, ideally in the networking and/or security space.
- Experience in running a renewal and upsell business, ideally with quota ownership.
- Strong business acumen with the ability to independently identify and manage complex opportunities
- Excellent customer communication and presentation skills, with ability to articulate to different audiences in a concise, professional manner
- Ability to effectively ask probing questions and identify inconsistencies, complemented by strong analytical thinking and intuition
- Demonstrated ability to structure and price complex renewal and upsell opportunities
- Experience in building strong relationships with executive-level stakeholders
- Proven ability to coach and mentor team members
- Strong problem-solving skills with the ability to own complex issues through to resolution
- Competency in Cato products and their adjacent technology domains, including understanding of Cato's competitive landscape
- Background in networking, security, AI/ML platforms or cloud technologies
- Experience with enterprise SaaS deployment and adoption methodologies
- Previous experience in the AMER enterprise market
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.