PROGRAM PALLIATIVE CARE MANAGER

Description

CATHOLIC PALLIATIVE CARE SERVICES

FULL-TIME HOURS

BROWARD

Summary & Objective

The Manager, Program Palliative Care is responsible for directing and coordinating the overall functions that create a concise clear path for patients to move on the continuum of care from palliative to hospice or other CHS program. 

Essential Functions

• Ensure effective communication with Marketing, Field Admissions Team, Referral Sources and Hospice Interdisciplinary team for assigned facility.  
• Serves as the program expert and go to person for hospice physicians, hospice clinical staff and assigned hospice admissions staff including marketing team members.  
• Coordinates the daily operations between hospice and palliative teams to contribute to smooth admission process.
• Takes proactive steps to minimize delays in delivery of services. 
• Regularly communicates with customers/clients to arrange meetings, services, and discuss any hospice or palliative issues.
• Regularly communicates with management regarding the status to effectively move patients through the continuum of care.
• Identifies staffing needs proactively and communicates with management team.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Other Duties

• Ensures that the program activities are conducted in a manner that is consistent with protocols, and are in compliance with Federal, State, and hospital regulations, guidelines and requirements.
• Develops and implements performance improvement activities to respond to service issues and challenges and participates as needed in the Performance Improvement Committee.
• Ability to plan, organize and present training activities to diverse employee groups at assigned facility. 
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Assist with meeting preparation, time of day varies. Some may be in the evening.
• Responsible for taking minutes of all meetings conducted at assigned facility. 
• Able to establish, maintaining and managing effective working relationships and handling delicate political situations.
• Participates in the development and implementation of operating policies and procedures.
• Provides, oversees, and/or coordinates the provision of training for new and existing staff on applicable operating policies, protocols, systems and procedures, standards, and techniques.
• Maintain your required licenses, certifications, and mandatory skill updates.
• Perform other duties as assigned.

Supervisory Responsibility

• May serve as an interim department leader depending on need

Physical Requirements

• Must be able to lift and/or move up to 50 pounds and push/pull up to 250 pounds, walk, climb stair or ladders, stand on feet for extended periods of time, etc.

Disclaimer

The job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

EEOC Statement

CHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Requirements

Knowledge & Experience Requirements

• 3-5 years in a medical practice or health system, with a profound understanding of hospice and hospital rules and regulations is preferred.
• Clinical discipline RN or APRN preferred.
• Must have knowledge of computer office/clinical software.
• Must be able to read, write and understand the English language. Bilingual preferred.