What are the responsibilities and job description for the Administrative Manager position at Catholic Health?
The Infusion Center at GSUH Cancer Institute is a 22 private and semi-private chair Infusion Center with a full service infusion pharmacy and onsite laboratory treating patients in Oncology and Hematology. In this role, the Administrative Manager will provide support as a critical member of GSUH Cancer Institute's Administrative team to provide support for our Practice Support Associate team members as well as manage projects and lead initiatives in collaboration with both our clinical and administrative leadership team members including the Assistant Vice President and Oncology Service Line at Catholic Health. In this role, the individual will have full Administrative oversight of our Infusion center, including oversight of the Infusion Supervisor, and 4 front desk associates.
Job Details
POSITION REQUIREMENTS AND QUALIFICATIONS:
- High school diploma or equivalent
- Bachelors preferred
- At least two year experience, in a medical environment preferred, Oncology/Infusion experience preferred. Supervisory experience preferred.
PERFORMANCE RESPONSIBILITIES:
- Partner with other CHS Infusion sites including St. Franics, Mercy and St. Joe's leadership to further streamline and enhance Infusion strategy across the system
- Greets patients and families in a professional, polite, courteous manner and provides assistance including but not limited to scheduling and confirming appointments in the CHS EPIC Practice Management System.
- Provides appropriate customer service for all patients and their caregivers that are encountered
- Answers and transfers telephone calls in an appropriate manner.
- Reviews the daily schedule including office and infusion visits and testing schedules, pulls charts for upcoming appointments when indicated.
- Schedules patients appropriately.
- Verifies insurances utilizing real-time eligibility function in Epic EMR system or via website or telephone calls.
- Contacts insurance companies requesting policy and coverage limits, deductible amounts, and any pre-existing clauses on all procedures or when coverage is in question.
- Actively participate in Oncology focused meetings to represent the Infusion Center including but not limited to Cancer Committee, General Oncology Tumor Board and quarterly Oncology Service Line meetings.
- Partners with Nurse Manager to assist on Infusion Center strategy projects to meet the goals of the Oncology Service Line as well as Practice Management and Senior leadership