What are the responsibilities and job description for the Immigration Case Manager position at Catholic Diocese of Venice?
Title: Immigration Case Manager
Reports to: Regional Director
Location: Catholic Charities Diocese of Venice, Inc. - Immokalee FL Office
Classification: Hourly/Nonexempt
Overview
Catholic Charities Diocese of Venice, Inc. provides services to people of all races, backgrounds and beliefs. We offer a variety of housing and social service programs to individuals, families and communities across ten counties in Southwest Florida. The Immigration Caseworker shall provide immigration services and assistance with applications to the United States Citizenship and Immigration Service (USCIS) on behalf of clients eligible for an immigration benefit.
Job Responsibilities
- Acquire and maintain knowledge of immigration law consistent with generally accepted standards of service delivery.
- Acquire status as a Department of Justice Accredited Representative with the Office of Legal Access Programs within one year of employment.
- Participate in training program that will include shadowing an experienced Immigration Caseworker.
- Become familiar with USCIS forms and procedures.
- Assess needs of clients and determine eligibility for immigration benefits.
- Inform clients about the requirements and consequences related to applying for various immigration benefits.
- Follow agency procedures for recordkeeping and case management standards, maintaining client files in a confidential, orderly, and well-documented manner.
- Prepare and provide information to clients for interviews with USCIS.
- Collect fees for services and maintain accurate payment records in case files, ensure deposit of all monies relating to fees and report such deposits following agency procedures.
- Inform Program Coordinator of any potential situation which may negatively impact the client or the agency while providing immigration service to the client.
- Conduct immigration research related to case law as necessary.
- Send inquiries to the USCIS office on behalf of clients.
- Participate in immigration webinars and regularly scheduled department meetings.
- Develop a working knowledge of community resources.
- Other duties as assigned.
Qualifications:
- Bachelor’s Degree preferred. Candidates with extensive experience in human service and/or prior experience in immigration service delivery will be considered.
- Fluency in English and Spanish.
- Excellent computer skills, especially with all Microsoft products (Word, Excel, Outlook, etc.)
- Well-developed written and verbal communication skills.
- Ability to work well with culturally diverse staff and clients.
- Must have reliable, adequate and available transportation.
- The employee must provide a copy of their valid driver’s license.
Accreditation Requirements:
The Executive Office for Immigration Review requires that any applicant for Accreditation:
- Has the character and fitness to represent clients before DHS and/or EOIR; (Character and fitness include, but is not limited to, factors such as criminal background; prior acts involving dishonesty, fraud, deceit, or misrepresentation; past history of neglecting professional, financial, or legal obligations; and current immigration status that presents an actual or perceived conflict of interest.)
- Is not an attorney, as defined by 8 C.F.R. § 1001.1(f);
- Has not resigned while a disciplinary investigation or proceeding is pending or is the subject of an order restricting the individual in the practice of law;
- Has not been found guilty of, or pleaded guilty to, a serious crime; and
- Possesses broad knowledge and adequate experience in immigration law and procedure.