Immigration Case Manager

Position Title: Immigration Case Manager

FLSA Classification: Non-exempt

Full or part-time status: Full-time

Department: Migration and Refugee Services

Reports to: Immigration Program Manager

Hiring Range: $18.00-$23.75/hr. DOE

Date written or last revised: November 2025

Primary Function of Position

As the Immigration Case Manager, you will provide immigration legal services to clients in and around Ogden, Utah. You will meet with clients to assess immigration needs, prepare and file applications, and provide community outreach. You will also maintain thorough case documentation through data entry and uphold CCS's mission of service and respect in every client interaction.

Major Position Responsibilities

1. Expert Assistance: Under the supervision of the managing immigration attorney, you will provide legal screening and advice to immigration clients.

1. Continuing Education: Begin taking immigration legal courses that will help you earn DOJ accreditation.

1. Direct Services: Provide bilingual (Spanish/English) legal services to victims of crime who are eligible for immigration benefits.

1. Translation: Translate documents from Spanish to English and interpret for clients with the supervising attorney and the US Citizenship and Immigration Service.

1. File Management: Maintain organized immigration files through careful data entry and the management of electronic files to ensure accurate record-keeping.

1. Other duties as assigned.

Work Environment

1. This role is in a professional office environment, utilizing standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines.

1. Some local travel is anticipated as part of the role's responsibilities. Travel to Salt Lake City may be required several times a month, but mileage reimbursement will be available.

Physical Demands

1. While primarily a sedentary role, some filing tasks are involved. This entails lifting files, opening filing cabinets, and occasionally bending or standing as needed.

1. This role may include driving.

Skills, Knowledge, and Abilities

1. Commitment to Mission: Deep dedication to CCS's mission and expertise in immigration and refugee resettlement programs.

1. Bilingual Communication:

1. Confidentiality Management: Demonstrated ability to maintain strict confidentiality regarding client cases.

1. Technological Proficiency: Advanced proficiency in word processing and computer skills, familiarity with Microsoft Word, Excel, and Access. Proficient keyboarding and data entry skills.

1. Personal Qualities: Desired qualities of openness, compassion, and graciousness in assisting clients with legal challenges.

1. Organizational Skills: Strong organizational and planning skills, effective prioritization of tasks.

1. Problem-Solving Aptitude: Proficient problem-solving skills.

1. Team Collaboration: Ability to work collaboratively as a team member.

1. Understanding Challenges: Knowledge of challenges faced by victims of crime and ability to collaborate with other service agencies to achieve shared goals.

1. Social Service Knowledge: Understanding of social service principles and ethics.

1. Communication Proficiency: Proficient in verbal and written communication.

1. Listening and Observation: Effective listening and observation skills for accepting supervision and ability to identifying client needs and spot legal issues.

1. Personal Integrity: Personal qualities of integrity, compassion and empathy, fostering trust and confidence.

1. Time Management: Proficient in time management.

1. Program Accountability: Ability to develop, coordinate, and maintain program accountability.

1. Confidentiality Adherence: Adherence to confidentiality requirements.

Education, Training, and Experience

1. Legal Certification or Degree: Paralegal certification, a Bachelor's Degree, or equivalent experience.

1. Law Office Experience: Preferred experience working as a victim advocate or in a law office.

1. Bilingual Proficiency: Proficient bilingual communication (English and Spanish) in verbal and written forms is required

1. Professional Background: Preferred experience in roles like paralegal, victim advocate, social worker, or community educator.

Background Screening Requirement

1. Must pass a national BCI/FBI background check. 

Licenses, certifications, and credentials

1. A current Utah driver's license and provide proof of auto insurance meeting minimum policy liability limits of $50,000 per person and $100,000 per incident. Additionally, be 21 years of age or older, maintain a clean driving record, and have the capacity to fulfill CCS vehicle safety standards.

Position status and expected schedule

1. This is a full-time, non-exempt position. The schedule will be Monday through Friday, and most hours should be worked between 8am to 6pm. However, it may be necessary to work some nights and weekends.

DISCLAIMER STATEMENT: This job description lists typical examples of work and is not intended to include every job duty and responsibility specific to a position. The employer reserves the right to change or assign other duties to this position with or without notice.

CCS is an equal-opportunity employer.

Salary : $18 - $24