Healthcare Operations Assistant I

**WE ARE GROWING!**

**OPERATIONS ASSISTANT I **

**TACOMA, WA**

**WHO WE ARE: **

We are a values-driven organization, providing family oriented behavioral health care for children, youth and families, provided primarily in their own home and community. Our enthusiastic clinical teams provide whatever is needed to help children and youth remain safely in their own home with their family, restoring hope, providing intense mental health services and supports, and helping to strengthen the family unity. With sites located in Aberdeen, Bremerton, Burien, Olympia, Shelton, Tacoma, Tukwila, University Place, Vancouver, Yelm, WA and Portland Oregon. We offer comprehensive intensive, Wrap-around mental health services to a diverse population for youth and families. We employ OVER 750 energetic and compassionate employees.

**WHAT WE VALUE: **

Compassion Diversity Strength-Based-Approach Social-Justice & Our Staff!

What We Offer

• - - **Excellent starting hourly range of:** $24.21 - $26.03 per hour
  
  

Benefits

• - - 12 paid holidays; plus 1 personal holiday each year!
• 3 weeks' vacation per year
• 12 sick-days per year
• Medical
• Dental
• Vision Insurance
• Life Insurance (1 times annual salary)
• Retirement Plans: 403-B Employee Savings Plan and an Employer Contribution Pension
  
  

Training And Supervision

• - - Extensive training (i.e. WISe, De-Escalation, etc.)
• Daily supervision and support, as needed
  
  

This position is responsible for assisting the Family Behavioral Health site with the operations and service support necessary for smooth functioning of our FBH sites including general office management, administrative assistance, quality data entry and additional administrative supports including financial and Information technology. The Operations Assistant 1 performs administrative and office support activities for multiple services areas and service contracts. Duties include triaging telephone calls, receiving and directing site visitors, word processing and/or data input, creating spreadsheets and presentations using excel/PowerPoint, and ensuring documentation is filed correctly in clinical records. Strong communication skills are required. This position requires an individual who is efficient and comfortable being an active team leader and member of a team. The ability to multi-task, while maintaining complex schedules and managing administrative support duties, is also essential in this position. The Operations Assistant 1 should demonstrate resourcefulness, be a good problem solver and have strong organizational skills. This position requires a steady completion of assigned essential duties in a timely manner to be successful and must demonstrate the ability to prioritize work assignments based upon FBH site priorities.

**JOB SUMMARY**

**General Office Management Duties**

• Answer incoming phone calls, handle routine inquiries, and direct appropriate inquiries to appropriate staff person demonstrating strong communication skills.
• Provide outstanding customer services, greet visitors and clients and assist with inquires in a positive and helpful way.
• Coordinate and distribute incoming and outgoing mail.
• Assist with correspondence.
• Photocopy and collate data as requested to ensure trainings/meetings are supported.
• Maintain adequate office supplies (including paper supplies, coffee/snacks) for the smooth running of the office.
• Anticipate office needs based on current usage, identify suppl