Community Enhanced Engagement Specialist

DEFINITION: Community Enhanced Engagement Specialist

This position will provide Intake services to clients seeking Medi-Cal services and other services within the family resource center. A Community Enhanced Engagement Specialist is a professional who focuses on building strong relationships to increase participation in enhanced care services.

DISTINGUISHING CHARACTERISTICS:

The Catholic Charities Diocese of Fresno (CCDOF) is a community benefit organization serving families living within the Diocese of Fresno who are in need of food, clothing, housing, and other related support services. The Fresno site is one of several organizational divisions and units within the CCDOF agency.

SAMPLE OF DUTIES:

The information listed below is meant to serve as samples of job duties and responsibilities for this position. This list is neither inclusive nor exclusive, but indicative of several typical duties performed. Consequently, this information does not necessarily reflect Essential Functions pursuant to the Americans with Disabilities Act.

• Greet clients and update their information in the database.

• Conduct initial screening and assessment for Medi-Cal clients needing medical services.

• Obtain Medi-Cal information

• Takes direction from the client service manager assisting in rental, mortgage, utility assistance, and other related duties to the overall family resource center.

• Maintain client documentation and forms organized and filed in a secure space.

• Ensure all forms are completed and have proper signatures.

• Coordinate and schedule appointments

• Follows up with clients

• Answers incoming phone calls

• Provides referrals to other services

• Keeping track of clients enrolled in ECM and submitting encounters/reports monthly.

• Maintains absolute confidentiality on all client information.

• Other duties as assigned.

SKILLS, KNOWLEDGE, AND ABILITIES:

• Excellent written, verbal, and interpersonal communication skills.

• Ability to work as a positive, enthusiastic member of a team.

• Excellent organizational skills, ability to reliably meet all deadlines, and transparency with management about all cases or issues.

• Have strong technical skills and comfort with utilizing multiple technology platforms

• Explain the services and benefits of Enhanced Care Management, understanding that

many may have lived personal experiences that caused them to be initially hesitant or

distrusting of the health care system

• Leverage your deep understanding of the community and best-in-class customer service

skills to gain the trust of eligible members and enroll them in the program.

• Promote effective and timely communication amongst internal teams, clinics, community

based organization, and health system partners

• Meet key enrollment metrics and ensure you are supporting our mission to improve

the well-being of underserved communities

MINIMUM QUALIFICATIONS:

• Bilingual Spanish/English a plus.
• AA preferred or 2–3 years’ work experience.
• At least two years of customer service work experience preferred.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

The physical demands described below are a sample of physical demands that must be met by an incumbent to successfully perform the job duties and responsibilities associated with this position. Reasonable accommodation pursuant to the Americans with Disabilities Act may be made to enable an incumbent with disabilities to perform their job duties and responsibilities.

· Ability to operate standard office equipment i.e. phones, copier, fax, scanner, postage machine and printer.

· Ability to use and respond to emails and phone calls.

· Ability to file program documents in cabinets.

Job Type

Full-time, Temporary

Wage

$20.00

Job Location

MERCED

Job Hours

8:00am-4:30pm, Monday-Friday

Preferred Experience

Administrative Assistant – 2 years

Benefits

Medical, Dental, Vision (After 90 days employment)

NOTE:

THE EXECUTIVE DIRECTOR RESERVES THE RIGHT TO CHANGE, MODIFY, OR AMEND THIS SPECIFICATION/JOB DESCRIPTION AS HE/SHE DEEMS NECESSARY. THEREFORE, THIS DOCUMENT DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT/CONTRACT NOR DOES IT CHANGE, MODIFY, OR AMEND THE “AT-WILL” POLICY OF THE CCDOF.

THE JOB DUTIES AND RESPONSIBILITIES LISTED IN THIS SPECIFICATION/JOB DESCRIPTION WILL BE REVIEWED WITH THE INCUMBENT AT THE TIME OF APPOINTMENT AND DURING EACH PERFORMANCE APPRAISAL

____________________________________ _______________________

Jeff Negrete, Executive Director Date

Job Types: Full-time, Temporary

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Language:

• Bilingual (Preferred)

Ability to Relocate:

• Merced, CA: Relocate before starting work (Preferred)

Work Location: In person

Salary : $20