Shelter Support Staff

Full-Time Positions Available – 40 Hours/Week

Current Full-Time Schedules

• Position 1: Friday–Monday, 7:00 AM–3:00 PM AND Tuesday, 3:00 PM–11:00 PM
• Position 2: Thursday–Monday, 3:00 PM–11:00 PM

Please note: These are set full-time schedules. Candidates must be available to work all scheduled days and hours for the position they are applying for.

Help Families Move Forward. Make a Difference Every Day.

Catholic Charities is seeking compassionate, dependable, and professional Direct Support Professionals (DSPs) to join our H.O.U.S.E. (Helping Others Until Self-Empowered) Program, a short-term emergency assistance shelter serving families experiencing homelessness.

As a DSP, you will play an important role in creating a safe, welcoming, and respectful environment for families while they work toward securing permanent housing and greater stability.

You will be a key member of the shelter team and a primary point of contact for clients, visitors, service providers, and community partners.

If you are someone who enjoys helping others, stays calm under pressure, and takes pride in creating a safe and organized environment, we would love to hear from you!

What You'll Do

Our Direct Support Professionals are essential to the daily operation of the shelter. Responsibilities include:

• Welcome and assist clients, visitors, providers, and community partners with professionalism, compassion, and respect.
• Monitor the shelter environment and help maintain a safe, clean, organized, and welcoming setting.
• Answer telephone calls, respond to questions and concerns, greet visitors, and monitor the main entrance.
• Ensure visitor sign-in and sign-out procedures are followed.
• Provide clients with information, encouragement, and support while following shelter policies and procedures.
• Respond appropriately to challenging, emergency, or time-sensitive situations.
• Monitor and address shelter rule violations, unapproved guests, and property concerns in a professional manner.
• Communicate significant incidents, safety concerns, and rule violations to the Site Supervisor.
• Assist with client move-in and move-out procedures, including unit walkthroughs, keys, paperwork, and condition reports.
• Conduct weekly unit inspections and report maintenance or repair needs.
• Prepare client units for new arrivals, including food, linens, household supplies, and other necessary items.
• Organize and distribute client mail and packages according to program procedures.
• Maintain and restock shelter supplies, emergency food pantry items, cleaning supplies, PPE, and client-use supplies.
• Assist with fire drills, emergency preparedness activities, and other safety procedures.
• Maintain organized and presentable office, common, and meeting areas.
• Complete required documentation, reports, logs, work orders, and other program records.
• Work collaboratively with Site Supervisors, Case Managers, maintenance staff, service providers, and other team members.
• Attend required trainings and participate in supervision and team activities.
• Perform other duties and special projects as assigned.

What You Bring to the Team

• Compassion and a genuine desire to support individuals and families experiencing homelessness.
• Strong communication, interpersonal, and relationship-building skills.
• Ability to work respectfully with individuals and families from diverse backgrounds.
• Sound judgment and the ability to remain calm and professional during challenging situations.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and work independently.
• Ability to work effectively as part of a collaborative team.
• Commitment to professional boundaries, confidentiality, integrity, and ethical conduct.
• Reliable attendance and punctuality.
• Basic computer skills, including Microsoft Outlook, Word, Excel, and program-related systems.
• Bilingual skills are a plus.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in a shelter, residential, human services, social services, or related setting preferred.
• Valid driver's license and access to a reliable, insured vehicle required.
• Ability to follow established policies, procedures, documentation standards, and safety protocols.
• Ability to fulfill mandated reporting responsibilities related to abuse and neglect.
• Must be able to meet applicable background screening requirements.

Willing to train the right candidate!

Why Join Catholic Charities?

This is more than a job—it is an opportunity to make a meaningful difference in the lives of families in your community.

As a Direct Support Professional, you'll work alongside dedicated professionals who help families navigate challenging circumstances, connect with community resources, and move toward safe and stable housing.

You'll have the opportunity to:

• Make a direct impact on individuals and families in need.
• Develop valuable experience in human services and shelter operations.
• Work alongside Case Managers and other dedicated professionals.
• Build meaningful relationships with clients and community partners.
• Be part of a team committed to compassion, dignity, and respect.

Working Environment

This position involves working in a shelter environment and may include:

• Weekend and holiday work based on the assigned schedule.
• Frequent interaction with clients, families, visitors, and service providers.
• Exposure to emotionally challenging situations.
• Frequent interruptions and periods of loud noise.
• Varying indoor and outdoor temperatures.
• Standing, walking, bending, kneeling, reaching, lifting, and other physical activity throughout the shift.
• Travel to assigned sites as required.

Join Our Team

If you're dependable, compassionate, and looking for meaningful work where you can make a difference every day, we'd love to hear from you.

Apply today to join the Catholic Charities team!

Catholic Charities is an equal opportunity employer committed to providing equal employment opportunities to all personnel and applicants without regard to race, color, religion or religious creed, gender or pregnancy, national origin, age, disability, gender identity, sexual orientation, genetic information, ancestry, marital or familial status, veteran status, citizenship, or any other protected category under applicable state or federal law. Catholic Charities is committed to preventing unlawful discrimination and harassment and strives to build a workforce that reflects the diversity of the communities we serve.

Job Type: Full-time

Pay: $19.00 per hour

Expected hours: 40.0 per week

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Able to pass a criminal background check

License/Certification:

• Drivers license, 5 years driving exp. and clean record (Preferred)

Work Location: In person

Salary : $19