Senior Director, Domestic Violence Support

Senior Director, Domestic Violence Support

Catholic Charities of the Archdiocese of Chicago partners with mission-driven people and organizations across Cook and Lake counties to witness a message of mercy and hope to a world in need by improving lives and nourishing spirits; strengthening and empowering people, families, and communities; and committing to being present to our times through the eyes of faith. 

Position Summary

Reporting to the Vice President of Mothers and Families, the Senior Director -- Domestic Violence Support leads a team that supports mothers and children through CCAC's transitional homes, currently in Waukegan and on Chicago's North Side. The Senior Director manages a $1.5MM budget and supports two to three direct reports and ~20 team members, and coordinates ~50 volunteers. 

Role Responsibilities

Program management

Responsible for all aspects of Domestic Violence Support programs, including service delivery, fiscal integrity, and client outcomes. Ensure team members are trained in best practices and informed of current trends in domestic violence awareness and intervention.

Team leadership

Lead team to ensure that high-quality, evidence-informed programming meets the needs of those affected by domestic violence. Ensure leaders are consistently implementing quality case management, family engagement, and clinical practices. Ensure team is trained and supported to provide best-in-class, trauma-informed services. Provide effective people leadership by setting clear direction, supporting staff development through training and coaching, actively participating in recruitment and selection, managing performance, addressing staff concerns, and applying appropriate disciplinary actions when necessary to foster a positive and productive work environment.

Operational excellence

Regularly evaluate Domestic Violence Support operations and use assessments to inform program delivery. Maintain accurate data collection and ensure reports are prepared and delivered on time. Handle crises and client and employee complaints with sensitivity and experience, make independent decisions and consult with Vice President when necessary to resolve matters. Maintain compliance with organizational regulations as well as applicable accreditation, legal, and practice standards.

Program strategy

Build and implement Domestic Violence Support program strategy, ensuring a cohesive and current model for engaging, supporting, and empowering survivors. Identify trends and opportunities for program development and continuous improvement. Serve as Subject Matter Expert on domestic violence at CCAC and across the wider community. Partner with VP-Mothers and Families to lead growth and development of best-in-class domestic violence supports for moms and their children.

Partnership development

Build and sustain meaningful partnerships with peer organizations, key stakeholders, and volunteer groups to build awareness of our programming, ensure that survivors served by CCAC have access to critical services and supports, and to engage actively in the ecosystem supporting this vulnerable population.

Perform additional duties as assigned. 

Team Member Responsibilities

• Exhibit alignment with the team's clear goals that are mission-focused, grounded in Catholic Charities history, and tied to action.

• Contribute to a joy-filled culture built upon respect and inclusion, team pride, and community spirit.

• Collaborate effectively to support excellent process, accountability, and constructive conflict.

• Demonstrate a commitment to growth through learning, forgiveness, and reflection.

Living Our Values

• Courageous Compassion: Welcome and serve all with an open heart, empathic listening, and a commitment to radical hospitality.

• Solidarity: Embrace shared humanity by celebrating and giving voice to our differences and choosing the path of collaboration and inclusion.

• Faith-filled Hope and Joy: Uplift each other in times of darkness and celebrate together in times of light, leaning in with humility, humor, and hope.

• Meaningful and Measurable Impact: Meet human need with love, balance immediate action with lasting change, and act with accountability through dialogue, analyses, and reflection.

Qualifications

Minimum Education & Experience

• Master's Degree

• Minimum of 5 years in management experience in human services, including in areas related to domestic violence support

Preferred Education & Experience

• Master's degree in a related field of study

• 7 years of management experience, including with domestic violence programming and clinical supports

Minimum Qualifications & Skills

• Experience leading teams of 10 employees

• Experience managing program budgets

• Strong analytical and problem-solving skills.

• Excellent written and verbal communication skills

Preferred Qualifications & Skills

• Experience managing multi-site program operations

Minimum Certifications & Licensures

• 40 hour DV training certification

Preferred Certifications & Licensures

• LCSW

Physical Requirements

X Kneel and move from sitting, bending, kneeling, or standing multiple times a day

X Lift up to 25 pounds

X Push and pull up to 25 pounds

X Climb up and down three (3) or more flights of stairs

Additional Requirements

X Background check, including any program specific requirements

X Fingerprinting

X Driver's License, reliable transportation and Agency-specified automobile

insurance

X May require work outside of normal working hours

Physical examination

Drug Testing