Program Support Specialist

Description

POSITION SUMMARY:

Successfully promote and support the mission of Catholic Charities of Northeast Kansas as guided by Catholic Social Teaching by assisting the Family Support Site Manager in daily oversight of the food pantry, administrative activities, and volunteer management within the assigned Family Support Center. Catholic Charities of Northeast Kansas is an equal opportunity employer. We embrace the broadest definition of neighbor and the characteristics that make them unique, including age, gender, race, ethnicity, social-economic status, education, immigration status, national origin, language, family or marital status, political affiliation, disability and religious beliefs. 

ESSENTIAL FUNCTIONS:

• Provide training, guidance, and ongoing support to volunteers in delivering direct services, partnering with the Site Manager to ensure CCNEK’s mission, values and standards are consistently upheld.
• Provide direct service coverage as needed to support daily site operations and service delivery.
• Assist with administrative tasks and responsibilities as needed to support daily site operations.
• Maintain current knowledge of site policies and procedures, as well as third-party partner requirements (e.g., Harvesters, Second Harvest, Happy Bottoms, etc), and guide volunteers in following and implementing these policies and procedures.
• Receive, sort, stock and organize deliveries and donations as needed to maintain well-stocked, orderly and accessible shelves.
•  Greet clients, volunteers and guests at the site in a positive and professional manner.
•  Perform daily reconciliation of intake information to ensure it is completed, timely and accurate.
• Provide guidance and support to volunteers with daily data entry in Apricot and other database systems, as needed.
• Maintain organized and up-to-date filing systems for client intake documentation and related records.
• Monitor and maintain office equipment, supplies and storage areas to support efficient daily operations.
•  Coordinate with the FSC Site Manager to complete deposits from in-kind donations.
•  Coordinate with the FSC Site Manager to complete and manage maintenance requests for the office.
• Assist other staff and volunteers during high-volume periods.
• Respond to on-site crises and provide immediate support and de-escalation when necessary.
• Follow-up with the Site Manager regarding significant incidents and complete required incident documentation.
• Help identify patterns or recurring concerns that may require additional intervention.
• Other duties as assigned.

Requirements

MINUMUM POSITION REQUIREMENTS:

• Demonstrate a passion for the mission of Catholic Charities.
• Must be willing to perform by the agency’s values: love, patience, kindness, faithfulness, self- control and joy.
• Catholic Charities promotes a diverse workforce. Employees are not required to be Catholic, however, employees of Catholic Charities of Northeast Kansas must understand that they are a visible representative of the Archdiocesan Church and as such      will not publicly oppose the teachings of the Catholic Faith nor publicly advocate for any position in conflict with Catholic teaching, or the specific positions of the Archdiocese of Kansas City in Kansas or the United States Conference of Catholic Bishops. This requirement includes any public speech, demonstration, or writing including the use of social media or other digital technologies.
• Must complete VIRTUS training, background screening, drug testing, and any ongoing training as required
• High School degree or equivalent. Two-year Associates Degree preferred.
• Excellent time management skills and the ability to prioritize work. 
• Attention to detail and problem-solving skills.
• Must have or willing to be trained in basic Crisis Intervention techniques to diffuse potentially volatile situations.      
• Ability to work with diverse backgrounds.
• Strong organizational skills with the ability to multi-task.
• Excellent interpersonal skills with ability to communicate and respect people from a variety of social, economic and ethnic backgrounds.
• Computer skills required; Outlook E-mail, Microsoft Office, data entry and phone skills
• Spanish speaking skills preferred. 

PHYSICAL REQUIREMENTS: 

•  Most of the job duties require the employee to sit for longer periods of time. Occasionally, the employee will be required to stoop, kneel, crouch or crawl.
•  Most of the job duties require use of a computer, which require repetitive keyboard and mouse motions, as well as prolonged viewing of a computer screen.
•  The employee must frequently lift and/or move up to 10 pounds and occasionally lift or move up to 50 pounds or find assistance to do so.