Outreach Coordinator - ANSP

Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California. The agency operates a variety of programs to serve the poor and strives to find permanent solutions to crisis situations by offering clients the tools and resources needed to achieve greater self-reliance and stability in their lives. 

The Outreach Coordinator supports the Afghan Newcomers Support Program (ANSP) by conducting outreach, community engagement, and client intake activities. This position works closely with Case Managers to identify, enroll, and assist eligible Afghan newcomers and families in Los Angeles County and surrounding areas. The role involves coordinating outreach with local Afghan communities, Islamic centers, mosques, and partner agencies to increase awareness of available services and strengthen collaborative partnerships.

Essential Duties and Responsibilities:

• Conduct outreach and engagement within Afghan communities, Islamic centers, mosques, and cultural organizations to identify potential ANSP participants.
• Build and maintain partnerships with other service providers, including non-profit organizations, faith-based institutions, and county agencies.
• Identify eligible Afghan nationals for ANSP services and provide program information through orientations, presentations, and community events.
• Travel to various counties (Orange County, Riverside, Ventura…) to meet with community partners and conduct outreach activities.
• Assist Case Managers with intake, eligibility screening, and enrollment of clients.
• Maintain accurate and organized records of outreach activities, participant enrollments, and partner meetings.
• Support the development and distribution of linguistically and culturally appropriate outreach materials in English, Dari, and Pashto.
• Conduct follow-up with community partners to ensure referrals are completed and clients are successfully connected to services.
• Attend all ANSP training courses and meetings to stay informed about program goals, policies, and reporting requirements.
• Display cultural sensitivity, respect, and understanding when engaging with diverse communities.
• Perform other related duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience: 

• Associate degree required and two years of relevant experience or five years of experience in lieu of education and experience in community outreach, case management support, human services or social services.
• Experience coordinating community events, volunteer activities, or educational workshops.
• Experience working with immigrant or refugee populations, particularly Afghan communities, is highly desirable.
• Willingness to travel to various program sites, partner agencies, and community events across Los Angeles County.

Knowledge, Skills, and Abilities:             

Knowledge: 

• Understanding of refugee resettlement processes, community resources, and cultural adjustment challenges faced by Afghan newcomers.
• Familiarity with Afghan culture, traditions, and languages is highly desirable.
• Catholic Charities’ mission and program structure.
• Principles of outreach, partnership building, and client engagement.
• Microsoft Office Suite (Word, Excel, Outlook) and data entry systems.

Skills and Abilities:

• Fluency in English and at least one of the following languages: Dari and Pashto.
• Ability to effectively engage community leaders, faith-based organizations, and partner agencies.
• Strong interpersonal skills with the ability to build trust and maintain relationships with clients, community partners, and volunteers.
• Ability to maintain confidentiality and adhere to organizational and program policies and procedures.
• Excellent written and verbal communication skills, including the ability to present information clearly and compassionately to diverse audiences.
• Ability to plan, coordinate, and track multiple outreach activities and events.
• Strong organizational and recordkeeping skills.
• Willingness to travel to various program sites, partner agencies, and community events across Los Angeles, Orange  and nearby counties.
• Ability to work independently and collaboratively within a team environment.
• Maintain confidentiality and professionalism when handling client information.
• Must possess a valid California driver’s license and reliable personal vehicle to travel to different sites within Los Angeles, Orange, and nearby counties.
• Mileage reimbursement will follow agency policy when using a personal vehicle for work-related travel.

Catholic Charities offers a wide range of employee benefits to support the total wellness of its employees. Our competitive package provides the flexibility to select the benefits that best meets the employee’s needs. Benefits are effective the first of the month following 30 days of employment.

• Medical, Dental & Vision
  
• Life Insurance
• Retirement Plan to include 401a/employer contribution only and 403(b)
• Flexible Spending Account
• Health Care Spending Account Reimbursement accounts (HAS)
• Vacation days – 12 days per year
• Sick time – 10 days per year
• Short and Long Term Disability
• 13 holidays per year for regular f/t & p/t employees
• Public Service Loan Forgiveness
• Cell Phones for those working in Shelters or with Clients outside of the office 
• Employee Recognition - Annual Staff Appreciation Day Event
• Free Parking