Client Resources Coordinator I - (Angel's Flight)

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Catholic Charities of Los Angeles, Inc. is one of the largest human services providers in California.  The agency operates a variety of programs to serve the poor and strives to find permanent solutions to crisis situations by offering clients the tools and resources they need to achieve greater self-reliance and stability in their lives.

Angel’s Flight provides a safe refuge for runaway and homeless youth, many of whom are escaping abusive or unstable family environments. Located in the Westlake District near Hollywood, our 24-hour shelter supports youth ages 10–17 who have run away, are experiencing homelessness, or are at risk.

Our mission is to create a supportive environment focused on healing, empowerment, and successful family reunification whenever possible. Through compassionate care, structured programs, and individualized case planning, Angel’s Flight helps young people stabilize and begin planning their next steps within just three days of entering the shelter. 

Responsibilities:

• Responsible for determining clients’ eligibility for Agency programs or referral to government programs.
• Interview and obtains background information from clients, initiates and processes casework, identifies applicants; needs and makes appropriate referrals for health, social and employment services.
• Assist clients to complete and submit application forms for government and other social service agencies.
• Provide support services to individuals residing in the community.
• Perform some or all of the following functions: provides training on an individual basis for such skills as personal hygiene, clothing care, mobility, taking medicines, managing money, meal planning/preparation, etc.
• Assist with meal planning/preparation, household maintenance, communication, community participation, medical appointments, etc.
• Makes routine community contacts with such institutions as schools, medical facilities and social service departments.
• May locate and make use of appropriate community resources for clients.
• May evaluate actual living conditions of clients through home visits.
• Assist with casework administration.
• Coordinate and assists in the preparation of client mass orientations.
• Assist in the scheduled mailing for screening interviews.
• Assist higher-level Client Resources Coordinators in updating client contact logs, maintains necessary files and statistical information on clients.
• Prepare reports and related analysis of data.
• Input and transmits data.
• Monitors participants; progress reports.
• Maintain confidentiality of client information and records.
• Promotes continuous quality improvement and service delivery that is aligned with the Agency’s mission.
• Displays sensitivity to the client population’s cultural and socioeconomic characteristics.
• Perform related duties as required.

Qualifications:

• Two years of college education with six to twelve months of related experience.
• Must speak conversational Spanish
• Writes clearly and informatively.
• Edits work for spelling and grammar.
• Presents numerical data effectively.
• Able to read and interpret written information. 
• Speaks clearly and persuasively in positive or negative situations.
• Listens and gets clarification.
• Responds well to questions.
• Demonstrates group presentation skills.
• Participates in meetings.

Catholic Charities offers a wide range of employee benefits to support the total wellness of its employees. Our competitive package provides the flexibility to select the benefits that best meets the employee’s needs. Benefits are effective the first of the month following 30 days of employment.

• Medical, Dental & Vision
• Life Insurance
• Retirement Plan to include 401a/employer contribution only and 403(b)
• Supplemental Insurance (life, Accident, disability insurance, etc.)
• Flexible Spending Account
• Health Care Spending Account Reimbursement accounts (HAS)
• Vacation days – 12 days per year
• Sick time – 10 days per year
• Short and Long Term Disability
• 13 holidays per year for regular f/t & p/t employees
• Public Service Loan Forgiveness
• Cell Phones for those working in Shelters or with Clients outside of the office 
• Employee Recognition - Annual Staff Appreciation Day Event
• Free Parking