Social Services Case Manager- Boise

Title: Social Services Case Manager-Boise

Location: Catholic Charities of Idaho, Boise Office

Work Week: 40 hours

Type of Employment: Non-Exempt

Reports to: Social Services Program Manager

Salary: $20-$23 (based on degree, years of experience, and bilingual capacities)

JOB SUMMARY

The Service Coordinator plays a vital role in providing comprehensive case management services to individuals and families participating in any of our various programs. This position is responsible for regular and consistent interactions with clients, providing information, participating in community events and committees, and offering diligent case management services. Professionalism, empathy, and compassion are essential to this role. The Service Coordinator reports to the Social Services Manager and operates under moderate supervision.

MINISTERIAL CHARACTER

Catholic Charities is a religious organization founded by the Catholic Diocese of Boise to provide direct social services to those in need. Catholic Charities helps the Bishop of Boise fulfill Christ’s mission in Idaho. Positions at Catholic Charities of Idaho help to extend the ministry of the Catholic Church in particular ways. Therefore, the Catholic Charities of Idaho employee in this position is related to and assists the Catholic Church in the performance of its ministry and thereby engages in ministry for the church.

DUTIES AND RESPONSIBILITIES

• Conduct screening, intakes, and assessment of needs for individuals and families seeking services to provide their children with a healthy start at life including mentoring, education, case management, resource development and referrals.
• Complete all necessary documentation to include database entry and invoicing to ensure compliance with funding requirements, license requirements, best practice standards, and agency quality assurance standards.
• Develop and maintain a strong knowledge base of Catholic Charities programming and community resources.
• Assist the Social Services Program Manager to identify and implement actions to improve program effectiveness as necessary.
• Prepare and submit all required reports and paperwork in a timely and accurate manner.
• Participate in appropriate community collaborations by cultivating positive relationships with relevant funding and monitoring entities, faith-based organizations, social service providers, and other community partners.
• Assist clients in implementing short to long-range plans by exploring all available options, identifying the client’s own resources and available community and government resources, making appropriate referrals, and assisting in linking client with available resources – serving as facilitator and advocate when necessary.
• Maintain confidential client files, statistical records and case notes.
• Participate as an active team member of Catholic Charities.
• Maintain a consistent work schedule that maximizes availability to staff and customers.

KNOWLEDGE, SKILLS AND ABILITIES

• Skill in cultural sensitivity and awareness.
• Ability to work within the parameters of a program budget.
• Ability to work independently and with a minimum degree of supervision.
• Ability to work effectively with diverse populations, including low-income and otherwise disadvantaged persons.
• Ability to comfortably work in a faith-based environment.
• Ability to always maintain confidentiality.
• Ability to operate various word processing software, spreadsheets, and database programs.
• Ability to organize, prioritize, and utilize effective time management techniques to meet deadlines.
• Ability to follow instructions furnished in verbal or written format.
• Ability to create and foster an environment consistent with agency culture, mission, vision, and values.
• Ability to develop and maintain positive relationships with all segments of the community
• Ability to provide excellent customer service to internal and external customers and work effectively with others.
• Ability to set and manage schedule independently and demonstrate consistency in performance and attendance
• Ability to proficiently communicate in English and Spanish (conversing, writing, and reading).
• Ability to travel throughout Treasure Valley as necessary, with mandatory all staff events occurring biannually.

MINIMUM QUALIFICATIONS

Education and Trainings:

• Bachelor’s degree from an accredited American university or equivalent in a foreign country. 2 years of experience in case management or a related field are preferred.

Experience:

• Relevant experience may be substituted for the educational requirement at a ratio of two (2) years of full-time wage-earning experience equals one (1) year of education, with a substitution of eight (8) years of experience equals a bachelor’s degree.

Licenses/Certifications:

• Valid Idaho driver’s license.
• Must maintain compliance with the Diocese of Boise and CCI ethics policies throughout the employment period.

Language Requirement

• English (proficient in conversing, reading, and writing).
• Spanish (proficient in conversing, reading, and writing).

BUSINESS HOURS AND LOCATION

Regular office hours are Monday to Thursday, 9:00 AM to 6:00 PM, Friday 9:00AM-3:30PM. This position may require working occasional evenings and weekends.

STANDARDS AND PROTOCOL

• Catholic Charities is an at-will employer.
• All buildings and vehicles owned by Catholic Charities of Idaho are tobacco, vape, and e-cigarette free.
• Working in a fast-paced environment with priorities and plans that may change rapidly.
• Will be exposed to religious ceremonies, conduct, and speech including Catholic Christian prayer and liturgical celebrations.
• Will be required to adhere to established dress codes and conduct standards.
• Working on weekends, evenings and some holidays may be required on occasion.
• May be required to use personal or agency vehicles to drive to off-site locations through an approximately 75 mile region focused in Southwestern Idaho.
• Traveling within and outside the Treasure Valley for meetings and other events may be required, travel may include overnight lodging.

BENEFITS

· Generous sick leave and PTO accrual in addition to paid holidays

· Fast paced work environment

· Community collaboration opportunities

· Retirement plan and matching contributions

· Health Insurance benefits

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Language:

• English and Spanish (Preferred)

Ability to Commute:

• Boise, ID 83709 (Required)

Ability to Relocate:

• Boise, ID 83709: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $23