Case Manager

The New Covenant Center, a program of Catholic Charities located in Stamford, CT, is seeking a compassionate full-time (35 hours/week), benefits-eligible Case Manager to support individuals and families facing crisis. Reporting the Senior Case Manager, the Case Manager is responsible for providing services focusing on crisis intervention and advocacy for individuals and families facing mental/behavioral health issues. Responsibilities include resolution of issues relating to, but limited to, housing, unemployment, SNAP/State benefits, and other immediate needs. The Case Manager, under the direction of the Senior Case Manager, will work together to create a plan for long/short-term self-sufficiency. This position also provides supervision of the Café floor during meals.

ACCOUNTABILITIES:

• Complete initial intake interviews with new clients and conduct thorough needs assessments to determine program eligibility, needs, eligibility, strengths, and barriers.
• Work with clients to establish service plans leading to crisis resolution and self-sufficiency.
• Connect clients with internal programs and external community resources (e.g., mental health services, financial assistance, housing support).
• Track client progress and prepare required reports while maintaining accurate, timely case notes, assessments, and documentation in accordance with program policies and funding requirements.
• Perform market and best practices analysis of case management industry.
• Build and maintain collaborative relationships with local agencies, service providers, and community partners while developing a robust pipeline of resources and contacts within Fairfield County to support client access to services.
• Cross training within all Operations areas of organization.
• Supervise and monitor daily activities of dining room during mealtimes.
• Perform other duties as assigned.

ESSENTIAL EDUCATION, SKILLS, QUALIFICATIONS:

Education and Experience:

• High school diploma, two‑year college degree, or equivalent relevant work experience, with at least two years of experience in case management, assessment, counseling, or crisis intervention preferred.
• Strong verbal, written, negotiation, and interpersonal skills, with the ability to adapt to frequently changing tasks and initiatives.
• Highly organized and detail‑oriented, demonstrating effective time‑management, reliability, initiative, and the ability to manage multiple tasks in a fast‑paced environment.
• Proficient with computers, particularly Office 365, and familiar with the 2‑1‑1 database.
• Bilingual English/Spanish conversational skills strongly preferred.

Skills and Abilities:

• Demonstrates excellent communication, sound judgment, and strict adherence to privacy and confidentiality standards.
• Builds rapport effectively with diverse populations and collaborates well within team environments, showing strong interpersonal and teamwork skills.
• Highly organized and detail oriented, able to multitask, manage multiple cases independently, adapt quickly to change, and perform well under pressure.
• Proficient in computer and technology skills needed to support documentation, reporting, and daily workflow.

Qualifications and Characteristics:

• Committed to the mission, goals and objectives of the New Covenant Center and Catholic Charities.
• Understanding and appreciation for the challenges of the underserved and disadvantaged population.

Please submit brief cover letter along with resume for consideration.

Catholic Charities is an Equal Opportunity Employer

Pay: $20.00 per hour

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $20