Volunteer Services Coordinator

Catholic Charities of East Tennessee (CCETN) is seeking an organized, proactive, and relationship-driven professional to coordinate and grow our volunteer program across East Tennessee.

We are looking for someone with hands-on experience coordinating and managing volunteers. The ideal candidate has experience recruiting, onboarding, training, placing, and engaging volunteers, along with the organizational skills to build and maintain an effective volunteer program.

This position combines volunteer program management, community partnership development, public speaking, and outreach. A key responsibility is building strong relationships with Catholic parishes and other community partners to expand volunteer involvement and connect individuals and groups with meaningful opportunities to serve.

Compensation will be based on the candidate’s relevant experience, qualifications, and demonstrated ability to independently coordinate and manage a volunteer program.

Key Responsibilities

Volunteer Program Management

• Coordinate and oversee the volunteer program, from recruitment and placement through onboarding, training, engagement, and retention
• Develop and organize volunteer opportunities across agency programs and locations
• Manage the volunteer management platform, including applications, assignments, records, hours, training, and required documentation
• Establish and maintain processes that support an organized, consistent, and effective volunteer experience
• Coordinate volunteer orientation, scheduling, communication, and ongoing support.
• Partner with program leaders to identify volunteer needs, develop opportunities, and ensure volunteers are effectively placed and supported
• Monitor participation and develop strategies to improve volunteer engagement and retention

Catholic Parish and Community Partnerships

• Develop and maintain strong relationships with Catholic parishes, parish staff, clergy, parishioners, and diocesan partners to expand volunteer involvement
• Collaborate with parishes to identify opportunities for individuals, families, ministry groups, and parish organizations to serve through CCETN
• Recruit volunteers through parish announcements, presentations, ministry gatherings, volunteer fairs, and other outreach opportunities
• Build partnerships with schools, colleges, businesses, civic organizations, and other community groups
• Represent CCETN at community events, meetings, and presentations throughout East Tennessee

Public Speaking and Outreach

• Comfortably deliver presentations to groups of varying sizes, including parish communities, community organizations, businesses, and prospective volunteers
• Speak confidently about CCETN’s mission, programs, volunteer needs, and opportunities to serve
• Conduct volunteer recruitment presentations and communicate the impact of volunteer service
• Build enthusiasm for volunteering and cultivate relationships that encourage ongoing participation

Administration and Program Development

• Maintain accurate volunteer records and ensure required screenings, training, and compliance documentation are completed
• Manage multiple projects, deadlines, and competing priorities
• Identify gaps in existing processes, recommend improvements, and follow projects through to completion
• Take initiative, solve problems, and develop practical solutions to strengthen the volunteer program

Required Qualifications

• Bachelor’s degree or equivalent combination of related experience
• Direct experience coordinating volunteers or managing volunteer activities or programs
• Strong organizational skills, attention to detail, and consistent follow-through
• Excellent interpersonal, written, and verbal communication skills
• Comfort and confidence with public speaking, including delivering presentations to groups and recruiting volunteers in community settings
• Ability to build relationships and represent CCETN professionally in public settings.
• Ability to manage databases, online platforms, and other technology
• Ability to work independently, exercise sound judgment, solve problems, and manage competing priorities
• A proactive, resourceful approach, with the ability to turn ideas into organized, actionable plans
• Genuine commitment to service and respect for the mission and values of Catholic Charities of East Tennessee

Additional Requirements

• Valid driver’s license and ability to travel throughout East Tennessee
• Occasional evening and weekend availability for volunteer activities, parish events, and community outreach
• Successful completion of required screenings
• Ability to lift up to 25 pounds

Why Join Catholic Charities?

Volunteers are essential to CCETN’s ability to serve vulnerable individuals and families throughout East Tennessee. This position offers the opportunity to build a strong volunteer program, deepen partnerships with Catholic parishes and the broader community, and connect people who want to serve with meaningful opportunities to make a difference.

If you have experience coordinating volunteers, are comfortable speaking to groups, enjoy building community partnerships, and are motivated to develop an effective volunteer program, we encourage you to apply.

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Describe your direct experience coordinating volunteers. What responsibilities have you personally handled, such as recruitment, onboarding, training, placement, scheduling, or retention?
• Are you comfortable delivering presentations to groups, including Catholic parishes, community organizations, and prospective volunteers, to explain volunteer opportunities and recruit participants?

Experience:

• Community engagement: 2 years (Required)

Work Location: In person

Salary : $22 - $25