What are the responsibilities and job description for the Program Assistant- Senior Transportation Services position at Catholic Charities of Central New Mexico?
Catholic Charities is seeking a dedicated and compassionate Program Assistant to support our Senior Transportation Services program. This position plays a vital role in ensuring older adults have access to dependable transportation for medical appointments, essential errands, and community connections that enhance their quality of life.
What We're Looking For
Experience: One year minimum of administrative/coordinating service
What We're Looking For
- A caring, patient, organized professional who enjoys working with older adults
- Strong communication and problem-solving skills
- Ability to assist seniors with mobility needs and lift up to 50 lbs as required
- Respect for cultural diversity and a commitment to service excellence
- Alignment with the mission and values of Catholic Charities
- Develops and schedules program work plans in accordance with program specifications and funding limitations.
- Oversees daily operations of the Senior Transportation Services program, including trip scheduling, routing coordination, and service coverage; establishes priorities to meet client needs.
- Coordinates transportation services for seniors, including scheduling rides, communicating pick-up times, and addressing service changes or concerns.
- Provides training and guidance to drivers, volunteers, and program participants on transportation procedures, safety protocols, and customer service expectations.
- Maintains frequent communication with seniors, caregivers, drivers, and volunteers to ensure smooth service delivery.
- Monitors daily transportation schedules to ensure compliance with program requirements, safety standards, and funding guidelines.
- Evaluates program effectiveness by developing and implementing evaluation methods; analyzes data such as trip volume, on-time performance, and client satisfaction; recommends or implements improvements.
- Reviews applications and eligibility documentation to determine acceptance into the Senior Transportation Services program.
- Implements and enforces agency policies and procedures, including safety and risk management standards.
- Coordinates, monitors, and oversees volunteer drivers and transportation volunteers as needed.
- Provides coverage and operational support during staff shortages to ensure uninterrupted transportation services.
- Responds appropriately and respectfully to the cultural, physical, and cognitive needs of older adults and individuals with disabilities.
- Incorporates and demonstrates the mission, vision, core values, and activities of Catholic Charities in a positive and professional manner with staff, clients, volunteers, and the general public.
- Performs other duties as assigned by the supervisor.
- knowledge of issues pertaining to area of assignment or similar workload
- computer and technology proficient; must be able to easily use Microsoft Office software
- demonstrated ability to write clear, concise reports, computer literate and able to meet deadlines and other administrative requirements
- must be able to work independently with minimum supervision and able to relate to the public
- Must maintain a current driver's license; an insurable driving record, and provide proof of current liability insurance
- Education: Associates degree in a relevant field OR a satisfactory equivalent combination of education and experience
- Bilingual in English/Spanish preferred